Administration Specialist

Acrisure•Atlanta, GA

1d•Onsite

About The Position

The Administration Specialist is a member of Acrisure Atlanta’s Administration Services Group (ASG), which helps large employers comply with Medical Child Support Order requirements under the Employee Retirement Income Security Act (ERISA). On behalf of employer clients, ASG administers Medical Child Support Orders, National Medical Support Notices, Healthcare Questionnaires, and other legal documents related to legally required enrollment of children in employer-sponsored health plans. The specialist manages incoming and outgoing workflows to ensure requests are processed on time and required communications are distributed. The position also processes Healthcare Questionnaires and responds to inquiries from employees of client organizations, custodial parents, family courts, and state Child Support Enforcement Agencies. The role supports client compliance, service-level agreements, and performance guarantees while maintaining accurate records and contributing to quality service delivery and operational improvements. The position requires an onsite presence in Atlanta, Georgia.

Requirements

High School Diploma or equivalent.
At least 1–2 years of experience in an office environment performing administrative duties such as filing, scanning, scheduling, and data entry.
Intermediate proficiency with Microsoft Excel and ability to use technology platforms and business applications effectively.
Strong data entry skills with a high degree of accuracy and attention to detail.
Excellent verbal and written communication skills, including professional telephone etiquette and active listening.
Strong organizational, time-management, and prioritization skills, including the ability to manage multiple responsibilities, adapt to changing priorities, and consistently meet deadlines.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work independently and collaboratively to achieve individual and team goals.
Positive attitude, self-motivation, flexibility, and commitment to high-quality customer service.
Comfort with an onsite presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Some college coursework.
Experience in a service center, claims processing, or order processing environment.

Responsibilities

Manage incoming and outgoing workflows to ensure timely processing of legal documents and required communications in accordance with client service standards and regulatory requirements.
Process Healthcare Questionnaires and other documents accurately and with attention to detail.
Respond professionally and promptly to inquiries from employees, custodial parents, family courts, and State Child Support Enforcement Agencies.
Support clients’ compliance with Medical Child Support Order requirements under ERISA and help meet service level agreements and performance guarantees.
Maintain accurate records and documentation within proprietary systems.
Collaborate with team members to balance workloads, support departmental objectives, and ensure quality service delivery.
Identify opportunities for process improvement and contribute to operational efficiencies.
Meet established productivity, quality, and service performance expectations.