ADA Specialist

Unum•Portland, ME

5d•$45,600 - $86,200

About The Position

The ADA Specialist is a professional-level role in Unum’s Leave Management Center and serves as a single point of contact for customer managers and designated HR representatives. The specialist helps customers understand individual claim and leave status, Unum communications, processes, and benefits, and provides consultation and education on disability-related matters, including stay-at-work, return-to-work, and workplace-adjustment considerations. The role facilitates ADA file reviews for employees with medical conditions who request help staying at or returning to work after leave. The specialist obtains and reviews medical and job-duty information, recommends whether an employee may qualify for worksite assistance under applicable state and federal regulations, and identifies potential modifications. The specialist works with managers and employees to promote discussion and agreement on effective modifications, coordinates with clinical and vocational resources as needed, and follows up to assess whether modifications are effective. Occasional travel may be possible. Remote employees are eligible to apply. The position is scheduled to start January 4, 2027. Minimum starting base pay is $53,651. The listed base salary range is $45,600–$86,200; actual pay depends on skill, geographical location, and experience.

Requirements

Bachelor’s degree or equivalent relevant business experience.
Demonstrated experience and proficiency in disability management, leave management, workers’ compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources.
Grounding in legal issues related to disability and absence management, particularly FMLA, ADA, and state leave laws.
Proven excellence in persuasion and negotiation.
Collaborative behavior and strong teamwork skills.
Creativity and problem-solving skills, including analyzing the impacts and implications of viable approaches, identifying alternatives, and achieving resolution.
Ability to work independently and produce results in a timely manner.
Analytical skills, including the ability to produce credible reports and documents on related topics.
Ability to participate effectively in relatively ambiguous work situations and structures.
Sensitivity, encouragement, and discretion when working with customer employees to encourage return to work or stay at work.
Ability to work cooperatively with employers, vendors, and clinical specialists to develop, implement, and evaluate return-to-work plans.
Understanding and proficient use of system applications, including tools for tracking, documenting, and/or diary systems.

Nice To Haves

Occasional travel may be possible.

Responsibilities

Serve as the single point of contact for customer managers and designated HR representatives regarding ADA, integrated leave management procedures, FMLA processes, and STD/LTD claims management.
Consult with and educate customers about an employee’s readiness or projected readiness to stay at work or return to work, including ADA considerations.
At an employer’s request, manage interactions among the employer’s representative, employee, and attending physician; obtain required signed forms, explain each party’s role, and facilitate discussions to reach agreement on plans.
Obtain or review medical information and recommend whether an employee may qualify for worksite modifications; identify potential modifications for employees whose medical conditions or functional limitations affect work tasks or productivity.
Consider whether to recommend or follow through on a customer’s request to coordinate independent medical evaluations.
Partner with Unum’s Law Department, clinical and vocational resources, and disability and leave organizations to deliver service.
Remain current on state insurance privacy laws and HIPAA, and help customers identify issues when communicating about medical information.
Track modifications provided by customers and properly document interactions and customer modification decisions.
Perform other duties assigned by Unum or requested by a customer and approved by Unum.
Work with managers and employees to promote agreement on effective modifications and follow up to confirm their effectiveness.