ADA Leave Specialist

Teleperformance•Concordia, IN

8d•$19 - $22

About The Position

The ADA Leave Specialist supports employees and managers with leaves of absence, ADA and religious accommodations, and related paid time off matters. The role interprets and communicates company policies, serves as the primary point of contact for ADA and religious accommodation requests, manages the interactive process, documents and communicates determinations, tracks accommodation end dates, and responds to inquiries within established service-level agreements. The specialist also supports audits and updates systems to reflect applicable paid time off laws, assists with payroll inquiries, and helps other HR departments process client and Workday tickets.

Requirements

At least 2 years of experience working in Human Resources, with an emphasis on Employee Relations and Investigations.
Experience supporting a call center or contact center environment.
Experience leading multiple concurrent, high-priority employee relations activities and providing clear guidance with timely and consistent execution.
Ability to review concerns holistically, anticipate potential issues, and diagnose root causes through active listening and conscientious inquiry.
Ability to partner with appropriate teams to drive resolution.
Ability to detail and document case notes, investigation summaries, and correspondence with employees and partners.
Ability to work autonomously and as part of a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams.
Excellent verbal and written communication skills.
Solid understanding of and ability to communicate about federal, state, and local regulations, including ADA, FMLA, leave of absence procedures, religious accommodations, and pregnancy accommodations.
Commitment to doing business in accordance with TP USA Values.

Nice To Haves

Bachelor's degree in business or a related HR field (listed as preferred).
Process excellence.
Collaboration.
Communication.
Emotional intelligence.
Open-mindedness.
Critical thinking.
Solution orientation.
Entrepreneurship.
AI proficiency.
Data literacy.

Responsibilities

Interpret and communicate company policies and practices regarding leaves of absence, ADA, and religious accommodations, and educate employees and managers.
Serve as the main point of contact for employees regarding ADA and religious accommodation requests and engage in the interactive process.
Document, implement, and communicate final determinations as appropriate.
Act as a subject matter expert on federal and state accommodation and benefit regulations and guidelines.
Track ADA accommodation end dates and engage with employees regarding next steps.
Assist with payroll inquiries related to paid time off policies and procedures.
Assist with annual local, state, and federal audits and update systems to follow state and federal paid time off laws.
Respond to ADA and leave inquiries within established service-level agreements.
Document cases reported both inside and outside the case management system, as appropriate and within standard service-level agreements.
Support other HR departments in processing TP Client and Workday ticket volume.

Benefits

Eligible team members may have access to medical, vision, and dental health benefits.
Employment Assistance Programs and health and personal time off and leave programs, subject to eligibility.
Competitive 401(k) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
Flexible spending account plans.
Retailer discounts.
Career advancement opportunities.