ADA Accommodation Coordinator

Sedgwick•Sugarcreek, PA

About The Position

The ADA Accommodation Coordinator processes claims and determines accommodation options in accordance with written procedures and requirements under the ADA, state regulations, and client guidelines. The role also makes timely referrals for disability and federal or state leave-of-absence eligibility reviews, as applicable, and ensures claims continue to be processed. The coordinator communicates with claimants about required documentation, deadlines, and claim status; reviews medical information; makes determinations on non-complex claims or recommends denials; and uses relevant clinical and vocational resources to assess cases. The position also involves conducting initial employee interviews, referring cases to a team lead when appropriate, maintaining professional client relationships, and supporting organizational quality programs. Other duties may be assigned. Reasonable accommodations will be considered when applicable and appropriate. The listed work environment includes computer keyboarding and travel as required, as well as mental demands involving judgment, problem solving, discretion, handling stress and multiple priorities, and meeting deadlines.

Requirements

High school diploma or GED.
Two years of related experience or an equivalent combination of education and experience.
Excellent oral and written communication skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Nice To Haves

One year of benefits or claims management experience preferred.

Responsibilities

Inform claimants of required documentation, time frames, and claim status by phone, written correspondence, or claims system.
Review medical information to determine whether claimants meet ADA, state, or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend denial to a team lead based on applicable requirements.
Process ADA claims in compliance with duration control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for disability or federal/state leave-of-absence eligibility reviews when applicable.
Conduct initial employee interviews according to process guidelines.
Use appropriate clinical and vocational resources in case assessment, such as duration guidelines, in-house clinicians, and ADA job accommodation specialists.
Refer cases to a team lead as appropriate.
Maintain professional client relationships.
Perform other duties as assigned.
Support the organization's quality program(s).