ADA Leave Specialist

PACS

4d•Onsite

About The Position

The ADA Leave and Accommodation Management Specialist is a key member of PACS’s Leave of Absence team, supporting approximately 50,000 employees across a large, multi-state healthcare organization. The role is the primary owner of workplace accommodation requests and leads the interactive process under the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and applicable state laws. It supports consistent, timely, and well-documented accommodation decisions while coordinating leave and accommodation programs, improving compliance, and supporting successful return-to-work outcomes. The Specialist partners with HR and operational leaders to standardize processes, provide training, and enhance the employee experience. The position is located at PACS headquarters in downtown Salt Lake City, Utah. PACS describes its culture as guided by love, excellence, trust, accountability, mutual respect, and commitment, and states that it is committed to an inclusive environment.

Requirements

Three or more years of experience managing ADA accommodations, leave of absence programs, or related employee case management.
Experience conducting and documenting the interactive process, including evaluating functional limitations, essential job functions, and potential accommodations.
Bachelor’s degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.
Working knowledge of the ADA, ADA Amendments Act (ADAAA), PWFA, FMLA, and related leave and accommodation practices.
Strong case management, documentation, and organizational skills.
Ability to exercise sound judgment and discretion when handling confidential medical information.
Effective verbal and written communication skills with employees, leaders, healthcare providers, and HR partners.
Ability to manage multiple cases simultaneously while maintaining quality, consistency, and compliance.

Nice To Haves

Experience with state accommodation and leave laws across multiple states, including California FEHA, Oregon disability accommodation requirements, and Washington disability accommodation and discrimination requirements.
Experience supporting healthcare, senior living, post-acute care, or other multi-site operational environments.
Experience with Workday Absence or other leave and accommodation case management systems.
Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM) certification.

Responsibilities

Lead the end-to-end administration of workplace accommodation requests, including intake, case review, interactive process discussions, documentation, and resolution.
Evaluate and coordinate reasonable accommodations with employees, managers, HR Business Partners, healthcare providers, and operational leaders while ensuring compliance with federal and state requirements.
Manage accommodation cases intersecting with FMLA, state leave programs, short- and long-term disability, workers’ compensation, and return-to-work planning.
Maintain accurate and confidential case records, establish follow-up controls, and monitor case progress to support timely resolution and defensible decision-making.
Partner with HR Business Partners, People Relations, and Employment Legal teams on complex accommodation matters, organizational acquisitions, and consistency across locations.
Analyze case trends, recommend process improvements, develop standardized accommodation procedures, and provide training and guidance to HR and field leadership.