Acute Patient Access Services Representative Per Diem

Banner Health•Lawrenceville, IL

7d•$19 - $29•Onsite

About The Position

This per diem role is the first point of contact for patients at a hospital-based healthcare facility, assisting with the administrative steps required to access medical treatment. The representative performs in-person patient intake and registration across settings such as the Emergency Department, inpatient, obstetrics, and outpatient services. The role includes providing customer service, verifying patient information and insurance eligibility, obtaining authorizations, generating estimates, offering financial counseling, and collecting patient liability. The position operates in a high-volume, fast-paced clinical environment and may cover services 24/7. Hours are not guaranteed; weekend work may be needed. The schedule is Sunday through Saturday, with shifts scheduled between 5:00 a.m. and 5:00 p.m. A four-week paid training period is required, with days and hours varying. The role does not include a medical benefits package. Banner Staffing Services registry/per diem positions are used as needed within Banner Health facilities. Team members may apply as internal applicants for regular Banner Health opportunities. The position works independently under regular supervision, following structured routines while adapting to changing patient needs and prioritizing timely, appropriate care. It serves patients and families, physician office staff, and third-party payors.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
For employees working at Banner Behavioral Health Hospital, BTMC Behavioral, or BUMG, BUMCT, or BUMCS in a behavioral health clinical setting serving children: an Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and an Arizona Criminal History Affidavit signed upon hire.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.

Responsibilities

Verify patient demographics and enter information accurately into the electronic health record, documenting accounts thoroughly to support reimbursement and reduce denials or penalties.
Register patients and support services including inpatient, observation, emergency, obstetrics, surgery, and imaging.
Verify, interpret, and understand insurance benefits and guidelines for services.
Provide a positive patient experience through effective communication and customer service.
Submit timely insurance notifications and authorizations using applicable systems and payer guidelines, and meet registration-related performance indicators.
Obtain required federal and state compliance information, consents, and insurance documentation, including accurately completed hospital compliance forms required by CMS.
Discuss financial liability with patients and families; collect patient liability, assist with Banner Line of Credit applications, establish payment plans, and help with Banner Financial Assistance applications.
Perform other patient and financial services tasks as assigned, which may include transporting patients, training new hires, recapping or posting daily deposits, and other team assignments.
Manage work independently and collaboratively, prioritize tasks, and use critical thinking and decision-making in a fast-paced clinical environment.