Acute Patient Access Services Representative Per Diem

Banner Health•Edison, NJ

6d•Onsite

About The Position

The Acute Patient Access Services Representative is the first point of contact for patients at a hospital-based healthcare facility, assisting with the administrative steps needed to access medical treatment. The role includes in-person intake and registration for services such as emergency, inpatient, obstetrics, outpatient, surgery, and imaging. It focuses on delivering excellent customer service while accurately handling patient information, insurance verification and authorization, estimates, financial counseling, and collection of patient liability. The representative works in a high-volume, fast-paced clinical environment under regular supervision, following structured routines while exercising adaptability, critical thinking, prioritization, and independent decision-making. The position uses multiple computer applications and works with patients and families, physician office staff, third-party payors, and clinical teams. The position may cover services 24/7 and may include additional Patient Access Services team assignments.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired over one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
Ability to work in a high-volume, fast-paced clinical environment and demonstrate adaptability, critical thinking, independent decision-making, and prioritization.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.
Experience in patient access, scheduling, or healthcare front-office work.

Responsibilities

Greet patients and complete in-person patient intake and registration.
Verify patient identity and demographics, enter information accurately into the EHR, and thoroughly document accounts to support reimbursement and reduce denials or penalties.
Verify insurance eligibility, benefits, and coverage guidelines for multiple services, and obtain required authorizations and timely notifications.
Obtain required federal and state compliance information, consents, and insurance documentation, including hospital-based CMS forms.
Generate patient estimates, explain financial liability, collect patient payments, and assist with Banner Line of Credit applications, payment plans, and Banner Financial Assistance applications.
Provide positive, effective communication and customer service to patients and families, resolving customer issues as appropriate.
Use multiple computer applications and systems to support intake, registration, authorization, record-keeping, and patient flow.
Meet registration-related key performance indicators determined by management.
Collaborate with clinical teams and other stakeholders to support timely care and patient satisfaction.
Perform other Patient Access Services assignments as needed, which may include transporting patients, training new hires, recapping or posting daily deposits, and other team tasks.
Prioritize work and ensure the appropriateness and timeliness of each patient’s care while working independently and collaboratively.