Acute Patient Access Services Representative Per Diem

Banner Health•Queen Creek, AZ

3d•Onsite

About The Position

The Acute Patient Access Services Representative is the first point of contact for patients at a hospital-based healthcare facility and assists with the administrative aspects of accessing medical treatment. The role supports Main Admitting and may back up the Emergency Department and other outpatient and obstetrics teams. Responsibilities include in-person patient intake and registration, providing customer service, verifying demographic and insurance information, confirming eligibility and benefits, obtaining authorizations, generating estimates, discussing financial liability, and collecting payments. The position uses multiple computer applications and systems, including ms4 and the electronic health record, and requires accurately documenting accounts and completing consent and compliance forms. This is a high-volume, fast-paced clinical environment. Performance is measured using metrics such as accuracy, productivity, and point-of-service collections. The representative works independently under regular supervision, follows structured routines, prioritizes competing tasks, and adapts to changing needs. Registry/per diem roles are used as needed and have no guaranteed hours; medical benefits are not offered. Employees must complete required new-hire orientation and patient access and systems training. Acute patient access training generally lasts two to three weeks, Monday through Friday during standard business hours, though it may vary. Candidates must be available for day or night shifts, weekend shifts, day-shift training, and occasional on-call shifts as needed. A post-offer occupational health physical assessment, drug screen, and background check are required.

Requirements

High school diploma or GED.
At least two years of customer service experience is stated in the posting; the minimum qualifications also require customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, including word-processing, spreadsheet, and database software, and typing ability.
Ability to prioritize, adapt, think critically, make independent decisions, and follow through in a high-volume, fast-paced clinical environment.
Availability for day or night shifts, weekend shifts, day-shift training, and occasional on-call shifts as needed.
Completion of a post-offer occupational health physical assessment, drug screen, and background check.
Employees at Banner Behavioral Health Hospital or the Whole Health Clinic must have and maintain an Arizona Fingerprint Clearance Card. Employees at Banner MD Anderson on the Banner University Medical Center Phoenix campus must have and maintain a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card.

Nice To Haves

Healthcare experience.
Associate’s degree in Business Management.
CHAA certification.
Previous patient access and/or cash collections experience.
Experience with the company’s systems and processes.
Additional related education and/or experience.

Responsibilities

Verify patient demographic information and accurately enter it into the electronic health record, documenting accounts to support reimbursement and reduce denials or penalties.
Register patients for inpatient, observation, emergency, obstetrics, surgery, imaging, and other services as assigned.
Verify insurance eligibility and benefits and apply insurance guidelines for different services.
Provide a positive patient experience through effective communication and customer service.
Submit timely insurance notifications and authorizations using applicable systems and guidelines.
Obtain required federal and state compliance information, patient consents, and insurance documentation, including applicable CMS hospital compliance forms.
Discuss patient financial liability with patients and families, collect amounts due, and assist with Banner Line of Credit applications, payment plans, and Banner Financial Assistance applications.
Perform other patient and financial services tasks as assigned, which may include transporting patients, training new hires, recapping or posting daily deposits, and other Patient Access Services work.
Prioritize and manage work in a high-volume setting, ensuring patient access tasks are appropriate and timely.
Attend required new-hire orientation and Patient Access Services and systems training.