Acute Patient Access Services Representative Per Diem

Banner Health • Edison, NJ

7d • $19 - $29 • Onsite

About The Position

The Acute Patient Access Services Representative is the first point of contact for patients at a hospital-based healthcare facility, supporting the administrative process of accessing medical treatment. The role provides in-person intake and registration for services including Emergency Department, inpatient, obstetrics, and outpatient care. Responsibilities include delivering excellent customer service, confirming patient identity and demographics, verifying insurance eligibility and benefits, securing authorizations, preparing estimates, providing financial counseling, and collecting patient liability. The position uses multiple computer applications and systems to maintain accurate, secure, and compliant documentation and to support timely reimbursement.

The representative works independently under regular supervision in a high-volume, fast-paced clinical environment, prioritizing work and making appropriate decisions while collaborating with patients, families, clinical teams, physician office staff, and third-party payors. The role may also include patient transport, training new hires, and handling daily deposits or other Patient Access Services assignments.

Requirements

• High school diploma or GED.
• At least one year of work experience involving customer service or knowledge of patient financial services, financial services, collections, or insurance processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively.
• Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Knowledge of common office software, including word processing, spreadsheet, and database applications, and typing ability.
• Ability to work in a fast-paced environment and prioritize work while ensuring patient care is appropriate and timely.

Nice To Haves

• Associate degree.
• CRCR (Certified Revenue Cycle Representative) certification from HFMA.
• CHAA (Certified Healthcare Access Associate) certification from NAHAM.
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience.
• Experience in patient access, scheduling, or healthcare front-office work; training may be provided to the right person.

Responsibilities

• Greet patients and support a positive first impression through effective communication and customer service.
• Use positive identification protocols and verify patient demographics, entering accurate information into the electronic health record and documenting accounts thoroughly.
• Register patients in a timely manner for inpatient, observation, emergency, obstetrics, surgery, imaging, and outpatient services.
• Verify insurance eligibility, benefits, and requirements; understand insurance guidelines across services.
• Obtain and submit payer authorizations and notifications accurately and on time using multiple systems, helping reduce or eliminate denials.
• Obtain required federal and state compliance information, patient consents, and insurance documentation, including applicable CMS hospital forms.
• Generate patient estimates and discuss financial liability with patients and families; collect patient liability and assist with Banner Line of Credit applications, payment plans, and Banner Financial Assistance applications.
• Maintain accurate and compliant documentation and meet registration-related performance indicators.
• Collaborate with clinical teams to support patient flow, safety, and satisfaction.
• Adapt to a high-volume clinical environment, prioritize work, and make independent decisions under regular supervision.
• Perform other Patient Access Services assignments as needed, which may include transporting patients, training new employees, and recapping or posting daily deposits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• 403(b)
• Tuition aid
• Pet insurance
• Medical and financial wellness plans
• Identity theft protection
• Life insurance
• Legal coverage
• $1.50 per hour weekend differential and $5.00 per hour night-shift differential when applicable
• Paid training

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED