Acute Patient Access Services Representative Per Diem

Banner Health•Fort Collins, CO

3d•$19 - $29

About The Position

This per diem position is the first point of contact for patients at a hospital-based healthcare facility. The representative helps patients access medical treatment by providing in-person intake and registration, delivering customer service, obtaining and verifying insurance information and authorizations, generating estimates, offering financial counseling, and collecting patient liability. The role may support emergency, inpatient, obstetrics, outpatient, and other services in a high-volume clinical environment. The representative enters and documents patient information in the electronic health record, follows payer and compliance requirements, and uses multiple computer applications. The role also discusses payment options, including payment plans and financial assistance. Additional assignments may include transporting patients, training new hires, or handling daily deposits. This is a registry/per diem role with no guaranteed hours or medical benefits. Shifts are scheduled as needed, including weekends, within the stated Sunday–Saturday hours of 6:00 a.m. to 6:30 p.m. A four-week paid training period is required; training days and hours vary. The position includes a flat $1.50-per-hour weekend differential and a $5.00-per-hour night differential when applicable.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
Ability to manage multiple tasks with minimal supervision and work independently and collaboratively.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, word processing, spreadsheet, and database software, along with typing ability.
Must complete a four-week paid training period; days and hours vary.
For employees working at the specified Banner Behavioral Health locations or behavioral health clinical settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.

Responsibilities

Verify patient demographics and accurately enter information into the electronic health record, documenting accounts thoroughly to support reimbursement and prevent denials or penalties.
Support registration for services including inpatient, observation, emergency, obstetrics, surgery, and imaging.
Verify insurance eligibility, benefits, and authorization requirements; submit timely notifications using applicable systems.
Provide a positive patient experience through effective communication and customer service.
Obtain required federal and state compliance information, consents, and insurance documentation, including hospital-based CMS forms.
Discuss patient financial liability with patients and families; collect payments, assist with Banner Line of Credit applications, establish payment plans, and assist with financial assistance applications.
Perform other patient and financial services assignments as needed, which may include transporting patients, training new hires, and recapping or posting daily deposits.
Work independently under regular supervision, prioritize tasks, adapt to a fast-paced clinical setting, and support timely and appropriate patient care.