Acute Patient Access Services Representative Per Diem

Banner Health•Crestview, FL

3d•Onsite

About The Position

This per diem, hospital-based position is the first point of contact for patients seeking medical treatment. The representative handles in-person intake and registration across settings that may include the Emergency Department, inpatient and observation services, obstetrics, surgery, imaging, and outpatient services. The role provides customer service while verifying patient identity, demographics, insurance eligibility, benefits, and authorizations; generating service estimates; explaining financial liability; and collecting payments. The representative also ensures accurate and compliant documentation, uses multiple computer applications, and works with clinical teams to support patient flow and a positive patient experience. The role operates in a high-volume, fast-paced clinical environment and requires adaptability, critical thinking, prioritization, and independent decision-making under regular supervision. New hires must complete seven weeks of paid training, Monday through Friday, 8:00 a.m. to 5:00 p.m. Workdays and hours vary and may include days, nights, weekends, and holidays. An on-call evening rotation and mandatory holiday rotation are required.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired over one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
Ability to work in a high-volume, fast-paced clinical environment and adapt, think critically, make independent decisions, and prioritize work.
For employees working at the specified Banner behavioral health facilities or behavioral health clinical settings serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.
Ability to complete seven weeks of paid new-hire training, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Availability for variable days and hours, including days, nights, weekends, holidays, an on-call evening rotation, and a mandatory holiday rotation.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.
Experience in patient access, scheduling, or healthcare front-office work.

Responsibilities

Greet patients and provide a positive first impression through effective communication and customer service.
Verify patient identity and demographics, and accurately enter and document information in the electronic health record.
Register patients in a timely manner and support intake across inpatient, observation, emergency, obstetrics, surgery, imaging, and outpatient services.
Verify insurance eligibility, benefits, and coverage guidelines; obtain required authorizations and submit timely notifications using payer systems.
Obtain required federal and state compliance information, consents, and insurance documentation, including applicable hospital compliance forms.
Generate patient estimates and discuss financial liability with patients and families.
Collect patient liability in full when applicable and assist with credit applications, payment plans, and financial assistance applications.
Resolve customer issues and help optimize patient flow and satisfaction in collaboration with clinical teams.
Use multiple computer applications to support intake, registration, documentation, and record-keeping.
As assigned, transport patients, train new employees, recap or post daily deposits, or perform other Patient Access Services tasks.
Prioritize work and ensure patient access processes are appropriate and timely while meeting registration performance indicators.