Acquisition BDC Representative

NELSON AUTO GROUP•Tulsa, OK

9d•$20 - $25•Onsite

About The Position

Sell2Nelson is seeking an Acquisition BDC Representative to join its Buying Team in Tulsa, Oklahoma. The role is a first point of contact for many customers and contributes to an exceptional customer experience by building relationships, communicating with customers, and supporting vehicle acquisition opportunities in a fast-paced, team-oriented dealership environment. The position involves managing inbound and outbound customer communications, scheduling appointments, maintaining customer information in CRM and related systems, and coordinating with dealership departments. Starting pay is $20–$25 per hour.

Requirements

High school diploma or equivalent.
Strong computer skills and ability to learn CRM software quickly.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced environment.
Positive attitude and strong work ethic.
Professional appearance and customer-focused demeanor.
Integrity, honesty, and accountability.
Valid driver's license.
Ability to pass a pre-employment background check and drug screen.
Strong customer service and relationship-building skills.
Strong communication and active listening abilities.
Attention to detail and ability to prioritize multiple tasks while maintaining accuracy.
Problem-solving and critical-thinking skills.
Ability to collaborate across departments and work as part of a team.
Self-motivation and a results-driven mindset.
Commitment to professionalism and excellence.
Ability to sit for extended periods while working at a computer; occasionally stand, walk, bend, reach, and move between dealership departments; and occasionally lift and carry office materials weighing up to 15 pounds.
Ability to maintain focus and professionalism while managing a high volume of customer interactions.

Nice To Haves

Previous customer service, call center, BDC, sales, or administrative experience.

Responsibilities

Generate and manage customer leads through outbound and inbound communication.
Answer inquiries about vehicle acquisition opportunities and schedule appointments.
Follow up with customers who do not initially schedule an appointment.
Contact current customers about vehicle acquisition opportunities and set appointments.
Use CRM and dealership communication tools to manage customer interactions.
Maintain accurate, detailed customer records in CRM and related systems.
Route calls to appropriate departments and team members.
Deliver a customer experience that reflects the Nelson Difference.
Communicate with the Buying Team, Sales Department, and other dealership personnel.
Meet individual and team performance goals while maintaining professionalism.
Perform additional duties as assigned by management.