ACIS Service Portfolio Leader

GE Vernova•Houston, TX

10d•Remote

About The Position

Reporting to the GSI NAM Region Service leader, the ACIS Service Portfolio Leader provides operational leadership for core processes supporting ACIS Services for industrial or utility customers. The role oversees Intent to Remittance (ITR)-related activities and coordinates project, service, commercial, and support teams to ensure readiness, alignment, execution, and effective service delivery. It drives commercial and operational processes in support of business objectives, customer requirements, and service performance, and leads a team of indirect reports while partnering with sourcing, quality, EHS, project management, operations, and other service stakeholders. The role supports ACIS Service business development, tendering, and operations strategy and processes in collaboration with NAM Services leaders. It manages the service portfolio, develops business, supports operations across portfolio projects, and holds activity P&L and project execution responsibility, including margin improvement against the Operating Plan. It also drives consistency, standardization, governance, execution planning, risk mitigation, reporting, reviews, and escalation management. For specific customers in the ACIS Services portfolio, the role provides leadership across Inquiry to Order (ITO) and Order to Remittance (OTR) activities, aligns operations strategy with commercial strategy, and supports development of new services based on customer challenges and market trends. It ensures operational milestones, handoffs, and process requirements are executed across the ITO and OTR lifecycle, and follows project governance through kick-off meetings, project reviews, and postmortems. The position is remote, based in Houston, Texas, and requires approximately 40% to 50% travel to project sites, field operations, and business activities across North America. GE Vernova offers relocation assistance. The U.S. pay range is $104,200 to $173,700, with geographic salary differentials in certain areas and eligibility for a discretionary annual bonus.

Requirements

Degree or equivalent in Engineering, Project Management, or Operations, with Electrical or Mechanical Engineering specified.
15 years of experience in customer service functions.
Excellent networking, teamwork, and management abilities, including the ability to guide without dictating.
Good communication skills.
Ability to act as a change agent and empower others.
Pragmatic approach to challenges.
High results and quality orientation.
Very good negotiation skills internally and externally with customers.
Experience with customer service process improvement and service specifics to determine and satisfy customer requirements.
Ability to ensure management quality with the goal of enhancing the company’s image.
Legally authorized to work in the United States for this opening.
Successful completion of a drug screen, as applicable, is a condition of an offer of employment.

Nice To Haves

Experience in operations leadership roles with P&L responsibility.
Recognized leadership skills and experience building, working with, and leading multifunctional operations teams in a global setting and matrix environment.
Strong process and operational experience.
Strong industrial service business and financial acumen.
Understanding of the services business.
Knowledge of financial processes and reporting.
Excellent written and oral communication and presentation skills.
Dynamic, challenging, and ambitious disposition, with potential to grow.

Responsibilities

Support ACIS Service business development, tendering, and operations strategy and processes in collaboration with NAM Services leaders.
Develop and execute new service offerings in accordance with safety, quality, delay, and cost standards while maximizing customer satisfaction.
Manage the ACIS Service portfolio for industrial or utility customers, developing business and ensuring operations across portfolio projects.
Hold activity P&L responsibility, project execution responsibility, and responsibility for margin improvement versus the Operating Plan.
Drive operational consistency, standardization, and governance across service support activities.
Ensure processes and resources are aligned with business, project, and customer requirements.
Support execution planning and operational issue resolution across the services organization.
Support portfolio health and execution-status reporting, reviews, and escalation management.
Identify operational risks early and mitigate them through proactive action planning.
Provide leadership across Inquiry to Order (ITO) and Order to Remittance (OTR) activities for customers in the ACIS Services portfolio.
Align operations strategy with commercial strategy.
Support development of new services and business based on customer challenges and market trends.
Partner with commercial and operations teams to support key customers.
Define and execute operational milestones, handoffs, and process requirements across the ITO and OTR lifecycle.
Follow project execution governance, including kick-off meetings, project reviews, and postmortems.
Lead a team of indirect reports and coordinate with sourcing, quality, EHS, project management, operations, and other service stakeholders.

Benefits

Medical, dental, vision, and prescription drug coverage.
Health Coach access and a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Relocation assistance.
Discretionary annual bonus eligibility.
Professional development opportunities.