Accounts Receivables Specialist
About The Position
The Accounts Receivable Collections Specialist manages customer accounts, reduces outstanding receivables, and helps ensure invoices are paid on time. The role emphasizes proactive customer communication, resolving billing issues, maintaining accurate records, and supporting cash-flow objectives. The ideal candidate is detail-oriented, persistent, customer-focused, and comfortable working in a fast-paced environment. The position involves collections and follow-up, billing and dispute resolution, cash application support, reporting and analysis, and customer relationship management. The employee works with customers and internal teams to resolve account issues, track collection activity, and uphold credit and payment terms. There are no supervisory responsibilities. Occasional overtime may be needed during month-end close or peak periods.
Requirements
- High school diploma or equivalent.
- One to three years of experience in accounts receivable, collections, or a related accounting function.
- Strong communication and negotiation skills.
- High attention to detail and accuracy.
- Ability to handle difficult conversations professionally.
- Proficiency with accounting systems such as SAP, NetSuite, QuickBooks, Oracle, or Microsoft Dynamics.
- Intermediate Excel skills, including VLOOKUP, filtering, and basic formulas.
- Strong time-management and organizational abilities.
- Ability to manage a high volume of calls and emails.
Nice To Haves
- Associate or bachelor’s degree in accounting, finance, or business.
Responsibilities
- Contact customers by phone, email, and portal messaging to secure payment on outstanding invoices.
- Monitor aging reports and prioritize accounts based on risk level and days past due.
- Document collection activities in the accounting system.
- Negotiate payment arrangements with approval from the Corporate Controller and follow up to ensure commitments are met.
- Identify delinquent accounts and recommend escalation when necessary.
- Investigate and resolve invoice discrepancies, short payments, and disputes.
- Collaborate with sales, customer service, and operations to obtain missing information or approvals.
- Reissue corrected invoices or supporting documentation as needed.
- Coordinate with the cash application team to ensure payments are applied correctly.
- Follow up on unapplied or misapplied payments.
- Prepare weekly and monthly reports on overdue accounts, collection activities, and risk trends.
- Provide account status updates to management and participate in A/R review meetings.
- Maintain professional, positive customer relationships while enforcing credit and payment terms.
- Educate customers on billing procedures, online payment methods, and credit policies.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
