Accounts Receivables Representative

MSC Mediterranean Shipping Company SA • Mount Pleasant, SC

4d • Onsite

About The Position

The Accounts Receivables Representative facilitates the collection of delinquent accounts by contacting customers and seeking payment of overdue fees. The role reviews and updates account status according to established guidelines, maintains records of payment promises and pertinent account details, and schedules follow-up communications. It also provides timely, accurate responses to customer inquiries and overseas agents, addresses shipment-related questions in accordance with corporate guidelines, and escalates complex issues to a supervisor when needed. The representative helps develop solutions to customer issues and provides feedback on corporate practices and metrics to support process efficiency. The position is on-site at the office five days per week, Monday through Friday, with no fully remote or hybrid option except when off-site duties are required.

Requirements

• Bachelor’s degree preferred, or equivalent experience in a similar field such as credit or accounts receivable.
• Advanced English.
• Strong attention to detail.
• Organized, efficient, and able to manage time effectively.
• Strong customer-service mindset; focused and responsive.
• Ability to work under tight deadlines.
• Ability to work well as part of a team.
• Knowledge of Microsoft Excel and ability to learn new software.
• Authorization to work in the U.S.
• Ability to commute to the designated office location.

Nice To Haves

• Bachelor’s degree.
• Equivalent experience in a similar field, such as credit or accounts receivable.

Responsibilities

• Contact customers and request and pursue payment on delinquent accounts.
• Review and update account status according to established guidelines.
• Maintain logs of payment promises and pertinent account details, and schedule follow-up communications with account holders.
• Establish and maintain positive relationships with customers.
• Respond to customer and overseas-agent inquiries in a timely and accurate manner.
• Follow corporate guidelines when addressing customer inquiries regarding shipments.
• Escalate unique or complex customer issues to the appropriate supervisor when necessary.
• Generate potential solutions to customer issues.
• Provide feedback on corporate practices and metrics to support process efficiencies.
• Perform other duties as assigned.

Benefits

• Health, prescription, dental, and vision insurance.
• Life insurance of one-time annual salary up to $50,000.
• Long-term disability benefits.
• Flexible Spending Accounts for health, dependent care, and transit/parking.
• Supplemental life, accident, critical illness, and hospital indemnity plans.
• Short-term disability insurance.
• 401(k) plan with a 3% Safe Harbor contribution and option for an additional 3% employer match.
• Wellness program initiatives.
• Corporate partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level