Accounts Receivables Representative
MSC Mediterranean Shipping Company•Miami, FL
•Onsite
About The Position
The Accounts Receivables Representative facilitates collection of delinquent accounts by contacting customers and requesting payment of overdue fees. The role is based on-site at the office five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required. The representative also performs other duties as assigned.
Requirements
- Bachelor’s degree preferred, or equivalent experience in a similar field such as credit or accounts receivable.
- Advanced English.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer-service mindset; focused and responsive.
- Ability to work under tight deadlines.
- Ability to work well as a team member.
- Knowledge of MS Excel and ability to learn new software.
- Authorization to work in the U.S.
- Ability to commute to the designated office location.
- Able to lift up to 15 pounds.
- Able to sit for prolonged periods at a desk and work on a computer.
Responsibilities
- Request and pursue payment on delinquent accounts by communicating with account holders.
- Review and update account status according to established guidelines.
- Maintain logs of payment promises and relevant account details, and schedule follow-up communications with account holders.
- Establish and maintain positive customer relationships.
- Respond promptly and accurately to customer inquiries and inquiries from overseas agents.
- Follow corporate guidelines when addressing customer questions regarding shipments.
- Escalate unique or complex customer issues to the appropriate supervisor when necessary.
- Generate potential solutions to customer issues.
- Provide feedback on corporate practices and metrics to support process efficiencies.
- Perform other duties as assigned.
Benefits
- Health, prescription, dental, and vision insurance.
- Life insurance with coverage up to one-time annual salary, capped at $50,000.
- Long-term disability benefits.
- Flexible Spending Accounts for health, dependent care, and transit/parking.
- Supplemental life, accident, critical illness, and hospital indemnity plans.
- Short-term disability insurance, effective day one.
- 401(k) plan with a 3% Safe Harbor contribution and an option for an additional 3% employer match.
- Wellness program initiatives.
- Corporate partner discount programs.
