Accounts Receivables Representative
About The Position
The Accounts Receivables Representative facilitates collection of delinquent accounts by contacting customers and requesting payment of overdue fees. The role is based on-site in the office five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required. The representative communicates with account holders, reviews and updates account status under established guidelines, records payment promises and relevant account details, and schedules follow-up communications. The role also involves responding to customer and overseas-agent inquiries, addressing shipment-related questions according to corporate guidelines, escalating complex issues when needed, identifying potential solutions, and providing feedback to support process efficiency. Other duties may be assigned.
Requirements
- Bachelor’s degree preferred, or equivalent experience in a similar field such as credit or accounts receivable.
- Advanced English proficiency.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer service mindset; focused and responsive.
- Ability to work under tight deadlines.
- Strong team-player skills.
- Knowledge of MS Excel and ability to learn new software.
- Authorization to work in the U.S.
- Ability to commute to the designated office location.
- Able to sit for prolonged periods while working at a desk and computer.
- Able to lift up to 15 pounds.
Responsibilities
- Request and pursue payment on delinquent accounts by communicating with account holders.
- Review and update account status according to established guidelines.
- Maintain logs of payment promises and pertinent account details, and schedule follow-up communications with account holders.
- Establish and maintain positive customer relationships.
- Provide timely and accurate responses to customer inquiries and overseas agents.
- Follow corporate guidelines when addressing customer inquiries regarding shipments.
- Escalate unique or complex customer issues to the appropriate supervisor when necessary.
- Generate potential solutions to customer issues.
- Provide feedback on corporate practices and metrics to support process efficiencies.
- Perform other duties as assigned.
Benefits
- Health, prescription, dental, and vision insurance.
- Life insurance with coverage of one-time annual salary up to $50,000.
- Long-term disability benefits.
- Flexible Spending Accounts for health, dependent care, and transit/parking.
- Supplemental life, accident, critical illness, and hospital indemnity plans.
- Short-term disability insurance, effective day one.
- 401(k) plan with a 3% Safe Harbor contribution and the option for an additional 3% employer match.
- Wellness program initiatives.
- Corporate partner discount programs.
