Accounts Receivables Representative

MSC Mediterranean Shipping Company • Charleston, SC

3d • Onsite

About The Position

The Accounts Receivables Representative facilitates collection of delinquent accounts by contacting customers to request payment of overdue fees. The role reviews and updates account status according to established guidelines, records payment promises and relevant account details, and schedules follow-up communications. It also involves maintaining positive customer relationships, responding accurately and promptly to customer and overseas-agent inquiries, and following corporate guidelines when addressing shipment-related questions. The representative develops potential solutions to customer issues, escalates complex matters to a supervisor when necessary, and provides feedback on corporate practices and metrics to support process efficiency.

This position is based in the office five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required. The role requires authorization to work in the United States.

Requirements

• Bachelor’s degree preferred or equivalent experience in a similar field, such as credit or accounts receivable.
• Advanced English proficiency.
• Strong attention to detail.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset; focused and responsive.
• Ability to work under tight deadlines.
• Strong team-player skills.
• Knowledge of Microsoft Excel and ability to learn new software.
• Authorization to work in the United States.
• Ability to commute to the designated office location.
• Able to lift up to 15 pounds at a time.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Contact customers to request payment of overdue fees and pursue collection of delinquent accounts.
• Review and update account status in accordance with established guidelines.
• Maintain logs of payment promises and pertinent account details, and schedule follow-up communications.
• Establish and maintain positive relationships with customers.
• Respond accurately and promptly to customer and overseas-agent inquiries.
• Follow corporate guidelines when addressing customer inquiries regarding shipments.
• Generate potential solutions to customer issues.
• Escalate unique or complex customer issues to the appropriate supervisor when necessary.
• Provide feedback on corporate practices and metrics to support process efficiencies.
• Perform other duties as assigned.

Benefits

• Health, prescription, dental, and vision insurance.
• Life insurance with coverage of up to one-time annual salary, capped at $50,000.
• Long-term disability benefits.
• Flexible Spending Accounts for health, dependent care, and transit or parking.
• Supplemental life, accident, critical illness, and hospital indemnity plans.
• Short-term disability insurance, effective on day one.
• 401(k) plan with a 3% Safe Harbor contribution and an option for an additional 3% employer match.
• Wellness program initiatives.
• Corporate partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level