Accounts Receivable Specialist

Johnstone Supply - The Heartland Group•Bloomington, MN

11d•$27 - $29•Hybrid

About The Position

Johnstone Supply - The Heartland Group is looking to hire a full-time Accounts Receivable Specialist in Bloomington, MN to receive payments, resolve billing issues, and maintain accurate customer account records. This role involves monitoring accounts for non-payment, delayed payment, overpayment, and other irregularities. The specialist will identify past due accounts, communicate with customers to resolve questions, report issues or delinquencies to management, and process incoming mail and daily deposits. Additionally, the role includes promoting and assisting with onboarding for a third-party payment portal, reviewing new account setups, responding to credit inquiries, and maintaining electronic documentation. The position also requires answering inbound billing inquiries and preparing correspondence, ensuring accounts receivable records are accurate and up-to-date, and providing excellent customer service to internal and external customers.

Requirements

Associates degree OR an equivalent combination of education and experience.
1-year experience as a Bookkeeper, Accounts Receivable Clerk, or similar position.
Proficiency using email programs, internet browsers, and Microsoft Office Suite, particularly Excel and Word.
Knowledge of office equipment including computers, printer, copier, calculator, and scanner.
Knowledge of accounting fundamentals sufficient to perform accounts receivable duties.
Excellent written and oral communication skills appropriate for professional communication including phone, email and video.
Skill in finding information using different types of resources.
Excellent organizational skills.
Ability to adapt to a wide variety of changing tasks and situations.
Strict attention to detail and self-auditing.
Ability to provide exceptional, consistent, quality customer service.
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
Skill in following through on commitments.
Ability to multitask and skill in prioritizing work.
Ability to follow operational process and communicate when inconsistencies are presented.
Ability to work efficiently and with a sense of urgency.
Maintains confidentiality of information.
Keeps the company’s and the team's best interest in mind when considering or addressing issues.
Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
Maintains ethical standards at all times.
Maintains a professional personal appearance.
Ability to maintain motivation and performance while accomplishing routine tasks.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship.
While performing the duties of this job, the employee is required to sit for extended periods, use hands, reach with hands and arms, stoop, talk and hear.

Nice To Haves

Bachelor’s degree in business, accounting, or related field.
3 years related experience
Experience working in a wholesale or retail environment.

Responsibilities

Receive payments and ensure they are properly applied to customer accounts.
Monitor accounts for non-payment, delayed payment, overpayment, and other irregularities.
Identify accounts that are past due.
Communicate and resolve customer questions regarding billing.
Report issues or delinquencies to management.
Process incoming mail and record daily deposits.
Promote a third-party payment portal to customers and assist with onboarding.
Review new account setups.
Complete responses to credit inquiries.
Maintain electronic documentation.
Answer inbound billing inquiries.
Prepare correspondence.
Maintain accurate and up-to-date accounts receivable records.
Serve internal and external customers.

Benefits

Health and wellness benefits
Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
Paid Holidays: We offer paid time off for major holidays throughout the year including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement
Employees are eligible for reimbursement for eligible expenses during authorized travel.