Account Receivable Specialist

Silco•Cincinnati, OH

5d•Onsite

About The Position

The Accounts Receivable & Collections Specialist is primarily responsible for collecting payments from customers. The successful candidate will demonstrate accuracy, efficiency, and accountability, along with strong communication, problem-solving, and time-management skills to obtain information from other departments and shorten the collection cycle. Silco Fire & Security designs, installs, maintains, and monitors fire protection and security systems. The company serves more than 45,000 businesses across Ohio, Kentucky, and surrounding states and has more than 400 employees. The position is located in Cincinnati, Ohio.

Requirements

At least 3 years of experience in B2B accounts receivable or collections.
Excellent verbal and written communication skills and the ability to build relationships with customers and internal departments.
Strong familiarity with business collections, cash application, and accounts receivable functions.
Strong attention to detail and dedication to accuracy.
Familiarity with Microsoft Excel, including sorting, basic formulas, and formatting.
Proficiency in typing and formatting documents in Microsoft Word.
Ability to analyze large data sets.
Ability to prioritize workload, goals, and tasks in line with departmental objectives.

Responsibilities

Handle inbound and outbound customer calls and emails.
Process credit card payments.
Maintain an assigned collection queue, database, and spreadsheets, updating information as needed.
Assess bad debt and work with outside collection agencies.
Perform account reconciliations in a timely and accurate manner.
Continuously evaluate current policies and recommend process improvements.
Complete special projects and assignments as needed.