Account Receivable Specialist

Silco Fire & Security•Cincinnati, OH

About The Position

The Accounts Receivable & Collections Specialist is primarily responsible for collecting payments from customers. The successful candidate will demonstrate accuracy, efficiency, and accountability, along with strong communication, problem-solving, and time-management skills. The role involves obtaining information from other departments to shorten the collection cycle. Silco Fire & Security is a growing, family-owned fire protection and security company serving more than 45,000 businesses across Ohio, Kentucky, and surrounding states. The company has more than 400 employees and operates from its Cincinnati headquarters and regional branches.

Requirements

At least 3 years of experience in B2B accounts receivable or collections.
Excellent verbal and written communication skills, with the ability to build relationships with customers and internal departments.
High degree of familiarity with business collections, cash application, and accounts receivable functions.
Strong attention to detail and dedication to accuracy.
Familiarity with Microsoft Excel, including sorting, basic formulas, and formatting.
Proficiency in typing and formatting documents in Microsoft Word.
Ability to analyze large sets of data.
Ability to prioritize workload, goals, and tasks in line with departmental objectives.

Responsibilities

Handle inbound and outbound customer calls and emails.
Process credit card payments.
Maintain an assigned collection queue, database, and spreadsheets, updating information as needed.
Assess bad debt and work with outside collection agencies.
Perform account reconciliations accurately and promptly.
Continuously evaluate current policies and recommend process improvements.
Complete special projects and assignments as needed.