Account Receivable Specialist
About The Position
MCI is hiring experienced Account Receivable Specialists to recover past-due consumer accounts while maintaining respectful, trust-based customer relationships. The role begins with a paid, two-week professional training program covering recovery strategies and negotiation techniques. After training, specialists work directly with customers to resolve outstanding balances and support their journey toward financial stability. The position involves handling inbound and outbound calls, understanding customers’ financial situations, recommending payment solutions, and negotiating payment terms. Specialists use contact technologies and recovery strategies to locate the correct parties, follow scripts and procedures, meet monthly performance goals, and attend team meetings and training. The work takes place in a professional office environment and requires regular computer and telephone use. Applicants must complete the full application on MCI’s careers page, including screening questions and a brief pre-employment test. Employment is subject to work-authorization, background/security investigation, and drug-screening requirements, as applicable to the program and location.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately at 20 or more words per minute.
- Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Basic understanding of the Windows operating system.
- High reliability, regular attendance, and punctuality.
- Ability to evaluate, troubleshoot, and follow up on customer issues.
- Aptitude for conflict resolution, problem solving, and negotiation.
- Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness.
- Ability to multitask, stay focused, and self-manage.
- Strong team orientation and customer focus.
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and ability to build relationships with team members and customers.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a Level II background and/or security investigation, including fingerprinting, where applicable.
- Must be willing to submit to drug screening; this requirement does not apply in Canada.
- Must complete the full application, including screening questions and a brief pre-employment test.
Responsibilities
- Use contact technologies and recovery strategies to locate the correct parties.
- Understand customers’ financial situations and recommend appropriate payment solutions.
- Negotiate payment terms with empathy, tact, and professionalism.
- Handle outbound and inbound calls effectively.
- Follow required scripts, policies, and procedures precisely.
- Respond to common objections and guide customers toward resolution.
- Meet monthly performance goals and complete other assigned duties.
- Attend team meetings and training sessions, and stay current with systems, processes, and program knowledge.
- Adhere to attendance and scheduling requirements.
Benefits
- Paid two-week professional training program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
