Accounts Receivable Specialist II

La-Z-Boy • Monroe, MI

10d

About The Position

This position applies cash receipts to customer accounts, performs daily and monthly balancing, maintains customer master data, and serves as a subject matter expert in the systems used. It troubleshoots and resolves deductions and chargebacks, maintains credit files, and works with the credit team to support credit decisions and actions. The role interacts with dealers and credit, customer service, sales, and other teams to resolve account issues, supporting La-Z-Boy’s Residential, England, and Casegoods business units in a team environment.

The position supports the accurate flow of payments, information, and account-system maintenance. It performs cash application and customer master maintenance for approximately 4,300 dealers across business units whose trade accounts receivable balance is stated as $140 million USD, on sales exceeding $1.0 billion USD. The position also works with Sales, Comfort Care, Logistics, and IT, and may provide backup to other department roles, including the A/R Supervisor.

Requirements

• High school diploma with 2–4 years of relevant experience, or equivalent.
• Proficiency in Microsoft Office Suite, including advanced Excel proficiency.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Up to 5% travel required.

Nice To Haves

• Associate degree in Accounting, Finance, or a related field.
• Proficiency in JD Edwards E1 and AS400, or another ERP system.

Responsibilities

• Record and reconcile daily lockbox and wire cash inflows to dealer accounts.
• Balance the A/R subledger (E1 or AS400) with the general ledger and lockbox deposit reports.
• Process incoming dealer credit applications and build credit files using credit reports and trade references, working with the Credit Manager and team.
• Follow records-retention and digital-file guidelines.
• Maintain customer master records for approximately 4,300 active accounts and understand the impacts of customer master settings.
• Manage department email inboxes, including responding to credit-reference requests.
• Ensure dealer statements and dunning notices are transmitted on time.
• Troubleshoot email, EDI, and fax issues.
• Research and reconcile deductions, returns, and chargebacks, coordinating with dealers and other departments to resolve issues.
• Communicate with dealers directly or through the credit team to resolve account issues and returns (RMAs).
• Prepare journal entries, check requests, credit management reports, bad-debt write-offs, and recoveries as backup duties.
• Process live checks received at the Corporate Office by logging, restrictively endorsing, and preparing deposits in accordance with policy.
• Record authorized account adjustments and write-offs and apply matching credits to deductions.
• Prepare reports of operational activities as needed.
• Maintain process documentation and suggest improvements as programs and technologies change.
• Communicate with IT and others to resolve process issues.
• Distribute incoming USPS mail from the headquarters mailroom and credit-monitoring e-alerts from external reporting sources.
• Maximize automation using tools such as auto cash and La-Z-Boy payment portals.
• Manage the department’s records-retention program for terminated dealer files and new accounts.
• Cross-train on other systems and portfolios to provide backup for other department positions.
• Provide backup for the A/R Supervisor.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• Basic life insurance.
• 401(k) retirement plan with company match of up to 6%.
• 9–11 paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED