Accounts Receivable Specialist II

La-Z-Boy•Monroe, MI

11d

About The Position

This position applies cash receipts to customer accounts, performs daily and monthly balancing, maintains customer master data, and serves as a subject matter expert in the systems used. The role troubleshoots account issues, resolves deductions and chargebacks, and builds and maintains credit files in coordination with the credit team. It interacts with dealers and internal Credit, Customer Service, Sales, Logistics, Comfort Care, and IT teams to resolve issues and support the Residential, England, and Casegoods business units. The position supports accurate payment processing, account information, and system maintenance across approximately 4,300 dealers. It performs cash application and customer master maintenance for trade accounts receivable totaling approximately $140 million, across sales exceeding $1.0 billion. The role is in an office environment with no specific or unusual physical or environmental demands, and requires up to 5% travel.

Requirements

High school diploma with 2–4 years of relevant experience, or equivalent.
Proficiency in Microsoft Office Suite, including advanced Excel proficiency.
Good written and verbal communication skills.
Strong attention to detail.
Ability to travel up to 5%.
If travel or driving is required for the role, ability to meet the qualifications in the company’s Driver Management Program.

Nice To Haves

Associate degree in Accounting, Finance, or a related field.
Proficiency in JD Edwards E1 and AS400 or another ERP system.

Responsibilities

Record and reconcile lockbox and wire cash inflows daily to dealer accounts.
Balance the A/R subledger in E1 or AS400 with the general ledger and lockbox deposit reports.
Process incoming dealer credit applications and build credit files using credit reports and trade references in coordination with the Credit Manager and team.
Maintain customer master records for approximately 4,300 active accounts and understand the effects of customer master settings.
Manage department email inboxes, provide responsive service including credit references, and ensure dealer statements and dunning notices are transmitted on time.
Troubleshoot email, EDI, and fax issues.
Research and reconcile deductions, returns, and chargebacks with dealers and relevant internal departments or freight carriers.
Communicate with dealers directly or through the credit team to resolve account issues and returns (RMAs).
Prepare journal entries, check requests, credit management reports, and bad debt write-offs and recoveries as backup support.
Process live checks received at the Corporate Office by logging, restrictively endorsing, and preparing deposits according to policy.
Record authorized account adjustments and write-offs, apply matching credits to deductions, and prepare operational activity reports as needed.
Maintain current process documentation and suggest improvements as programs and technologies change.
Coordinate with IT and others to resolve process issues.
Distribute incoming USPS mail from the headquarters mailroom and credit monitoring alerts from external reporting sources.
Maximize automation using tools such as auto cash and La-Z-Boy payment portals.
Manage records retention for terminated dealer files and new accounts.
Cross-train on other systems and portfolios to provide backup for other department positions.
Provide backup support for the A/R Supervisor.