Accounts Receivable Representative

Nixon Medical•New Castle, DE

About The Position

The Accounts Receivable Representative assists the Finance Manager and Accounts Receivable Specialist with streamlining standard operating procedures and processes, resolving reconciliation and process issues involving large, complicated accounts, safeguarding the Company’s cash and accounts receivable assets, and completing special projects as assigned by the Finance Manager. The role also supports collections, cash application, account maintenance, billing, reconciliations, reporting, and documentation. The position is based in a typical office environment and is largely sedentary, with extensive use of a computer and phone. The description notes that duties may include other job-related activities requested by the supervisor. Requirements may be modified to provide reasonable accommodation to individuals with disabilities. Nixon Medical is an equal opportunity employer.

Requirements

Relevant experience with significant achievements and outstanding performance.
Five or more years of progressive administrative experience.
Expert-level proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Well-developed professional written and oral communication skills.
Basic math, organizational, and analytical skills; efficient multitasking abilities; and the ability to work independently with limited supervision and as part of a team.
A solid understanding of business and management principles.
A calm, friendly, approachable manner and a professional image.
Excellent listening, written, and verbal communication skills.
Good people skills and the ability to manage expectations, maintain composure in challenging situations, influence, and negotiate.
High integrity and discretion when handling confidential matters.
Resourcefulness and sound judgment in a wide variety of situations.
Analytical, critical-thinking, and problem-solving skills.
Ability to work independently, lead projects, and complete tasks.
Strong organization and the ability to develop and execute detailed plans.
Exceptional productivity, time-management, and prioritization skills.
Ability to cope effectively with complexity and adjust quickly to changing priorities.
Good working knowledge of computers, data entry, and office equipment.
Working knowledge of Microsoft Excel and Microsoft Word.
High school diploma required.

Nice To Haves

At least two years of high-quality support for C-level executives in a fast-paced environment.
Experience in operations, marketing, sales, HR, finance, and/or IT.
Coursework in business and/or computer software.
Bachelor’s degree.

Responsibilities

Serve as an escalation contact for collection calls made by the Accounts Receivable Specialist.
Process discontinued accounts.
Document department responsibilities and train team members as needed.
Coordinate cash application investigations.
Perform large or complex account reconciliations as directed by the supervisor.
Process and post cash payments during critical periods, such as period ends.
Review, process, and track credits.
Process account holds, including temporary holds and holds for discontinued customers, and maintain holds using the weekly Service Hold Report.
Perform one-time billing as instructed.
Update daily metrics.
Reconcile bank activity, including ACH, checks, and credit cards.
Link accounts; modify statements; update addresses; perform general account maintenance; and set up email billing.
Handle Nixon Connect short-payment report adjustments and general account cleanup.
Obtain tax-exemption certificates, identify adjustments, and work with customers on payment.
Prepare monthly reports, including Loss/Gain Business, AR Aging, and Over 60 calculations.
Generate and mail statements.
Assist the Finance Manager with special projects as assigned.
Perform other job-related duties as assigned.