Accounts Receivable Representative

GE Appliances, a Haier company•Louisville, KY

4d•$19 - $22•Onsite

About The Position

At GE Appliances, a Haier company, the Accounts Receivable Representative manages customer accounts and supports timely payments. The role partners with customers and internal teams—including Sales, Distribution, and Operations—to identify and resolve payment issues. It requires attention to detail and critical thinking to balance routine account management with interpreting and adapting standard procedures when appropriate. The position is based on-site at the Forum Facility in Louisville, Kentucky. Working conditions are typical for an office environment. Frequent on-site training is required to maintain system skill certifications and support face-to-face collaboration. Ongoing travel is not required, though occasional attendance at conferences, external training, or events at other GE Appliances locations may be necessary. The competitive hourly wage starts at $19–$22, depending on experience.

Requirements

Typically less than 2 years of relevant experience.
Foundational knowledge of Finance and the relevant job area, generally acquired through education, training, or early professional experience.
Ability to perform assigned tasks under close supervision, follow established methods and procedures, and make limited adjustments when directed.
Ability to complete clearly defined tasks, address routine issues, and seek guidance when matters fall outside standard procedures.
Ability to communicate factual information clearly and professionally and share basic financial information using established terminology.
Ability to work with internal partners to gather and provide basic financial information, follow established processes, and communicate questions or discrepancies.
Ability to follow compliance and control procedures and maintain accurate documentation.
Vocational or technical education is preferred.

Nice To Haves

Bilingual ability, specifically Spanish.
Proficiency in MS Access and Excel.
Bachelor’s degree in Finance or Accounting.
Previous Accounts Receivable and/or Customer Service experience.

Responsibilities

Work with customers to drive timely payments, minimize past-due balances, and maximize collections.
Assess challenging collection scenarios and determine next steps, including internal escalation when needed.
Use customer and third-party web portals to research and resolve past-due invoices and deductions.
Investigate unapplied cash and credits and reconcile them against invoices and deductions.
Review and release orders in accordance with company policies, involving Risk and Sales teams when limits are exceeded.
Use MS Excel and Access to research customer accounts, generate statements, and perform account reconciliations.
Follow customer-specific billing requirements to support accurate and timely payments.
Partner with internal teams to resolve customer disputes and underlying causes.
Collaborate with Sales, Distribution, Operations, and other teams to address issues affecting payment.
Build and maintain cooperative relationships with internal and external stakeholders through professional email and phone communication.
Support Order-to-Cash and other business initiatives that promote operational excellence.
Follow compliance and control procedures, maintain accurate documentation, support audit and control requirements, and escalate potential errors or control issues.