Accounts Receivable Representative

KU MedWest Ambulatory Surgery•Overland Park, KS

19h

About The Position

The Accounts Receivable Representative is responsible for thorough and timely patient account follow-up to ensure accurate accounts receivable reporting. The role follows up with insurance companies, third-party payers, and self-pay patients to ensure payments are accurate and timely. This is a fast-paced environment requiring attention to detail, accountability, teamwork, and professional behavior.

Requirements

High school diploma or equivalent.
Ideally, two or more years of experience specifically in medical insurance collections, billing, and/or accounts receivable.
Experience with medical billing software and applications.
Basic knowledge of medical terminology and health insurance billing.
Strong verbal and written communication skills.
Customer service and patient service focus.
Ability to multitask, think critically, and solve problems.
Ability to work in a fast-paced environment.
Ability to take ownership and lead by example.
Ability to contribute in a cross-functional, collaborative environment.
Ability to learn quickly and work independently.
Self-motivated, with the attitude and ability to succeed as part of a team.

Responsibilities

Work with insurance companies and third-party payers to collect revenue for surgical services performed.
Contact insurance companies by email and/or phone to collect payments.
Handle reimbursement issues involving contracted and non-contracted plans, including HMO, PPO, EPO, POS, Workers’ Compensation, self-pay, and third-party arrangements.
Work denials and corrected claims, collaborating with the Biller and/or Business Office Manager, insurance payers, and patients on past-due accounts.
Manage credit balances.
Resolve patient balances and non-patient (insurance) balances.
Ensure payments by primary and secondary payers and/or self-pay patients are accurate.
Conduct thorough and timely patient account follow-up to ensure accurate accounts receivable reporting.
Follow up on and resolve all accounts receivable accurately and on time.
Meet and maintain cash collection metrics and goals.