Accounts Receivable Representative

Traffic Tech Inc.•Chicago, IL

7d•Onsite

About The Position

Traffic Tech is a logistics company with 50 offices throughout the United States, Canada, Mexico, and China, providing freight solutions by land, sea, and air. The Accounts Receivable Representative focuses on managing overdue accounts, resolving payment issues with clients, and negotiating solutions consistent with company policies. The role combines communication skills and attention to detail to reduce financial risk while supporting positive customer relationships. This is a permanent, full-time, in-office position, Monday through Friday, reporting to the Credit & Accounts Receivable Manager.

Requirements

At least 2 years of experience in Accounts Receivable or Collections in a high-volume environment.
Fluency in Spanish, verbally and in writing.
Strong understanding of the full accounts receivable cycle and collection processes.
Proven ability to meet or exceed collection targets and performance metrics.
Excellent negotiation, conflict-resolution, and customer-service skills.
Strong organization, attention to detail, and accuracy in a fast-paced environment.
Ability to work independently, demonstrate initiative, and proactively resolve issues.
Strong analytical, problem-solving, and multitasking abilities.
Strong verbal and written communication skills.

Nice To Haves

Experience with Sage 300, GETPAID, or other ERP or collections systems.
Knowledge of the transportation or logistics industry.
Familiarity with credit risk assessment and aging analysis.
Freight forwarding (air, ocean, and customs) and transportation industry knowledge.

Responsibilities

Make high-volume outbound calls and send written communications to clients to collect overdue accounts.
Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk.
Document collection activities accurately in internal systems.
Negotiate payment arrangements, including payment plans and settlements, in line with company policies.
Perform account reconciliations and resolve discrepancies between customer records and internal accounts.
Investigate collection issues and advise customers on corporate accounts receivable policies and procedures.
Collaborate with sales, billing, and customer service to resolve disputes and payment delays.
Escalate complex or high-risk accounts to management when necessary.
Process credit card and other payments securely and accurately.
Submit invoices, statements of account, and payment reminders to customers.
Respond promptly to customer and internal inquiries.
Assist with month-end closing activities related to receivables.