Accounts Receivable Representative

Healthcare Realty Services•Phoenix, AZ

About The Position

Healthcare Realty is recruiting an Accounts Receivable Representative II to manage a portfolio of tenant accounts. The role focuses on posting cash, monitoring non-payments and short payments, and addressing account disputes. The representative collaborates with departments across the organization to identify and resolve tenant account issues. The ideal candidate works well as part of a dynamic team and can adapt when work assignments and priorities change frequently. The position is located in Scottsdale, Arizona, or Nashville, Tennessee. Healthcare Realty is an Equal Opportunity and Affirmative Action Employer, including Minorities, Women, Veterans, and people with Disabilities.

Requirements

Ability to work as part of a dynamic team.
Ability to work in an environment where assignments and priorities change frequently.

Responsibilities

Accurately and promptly post cash for a portfolio of tenants.
Retrieve check images and ACH information from US Bank using Vantage Point.
Research and coordinate resolution of account issues and discrepancies.
Process late-fee waivers and reversals.
Process security deposits and tenant refunds.
Process credit application batches.
Respond to tenant inquiries.
Conduct detailed reviews of aged delinquency.
Reconcile accounts.
Review prepaid rent daily.
Follow up with tenants about aging items and short payments.
Coordinate with other departments according to established escalation rules.
Manage collections workflow in Salesforce.
Contact appropriate departments to obtain copies of work orders and supporting information.