Accounts Receivable Representative II

Shaw Industries•Dalton, GA

About The Position

The Accounts Receivable Representative II maintains the integrity of accounts receivable and the customer master for Shaw Industries, Inc. and its subsidiaries. The role supports accounts receivable management in balancing receivables, monitoring application and posting errors, carrying out customer master functions, and training employees. The representative is expected to demonstrate impeccable ethical standards in all actions and communications. The position performs account research and reconstruction, supports internal and external audits, reconciles receivable and bank information, processes account adjustments and transactions, and works with other departments and customers. It also contributes to employee training, system-development testing, special projects, and customer support. The role is office-based as required and may involve travel to other facilities.

Requirements

High school education or GED.
Ability to communicate clearly and concisely, both orally and in writing.
Proficiency in 10-key keypad skills.
Mathematical aptitude and ability to balance various numerical lists.
Ability to operate in a Windows-based PC and/or web environment.
Ability to analyze job-related information and make decisions based on previous experience; good judgment is critical.
Ability to sit for extended periods.
Ability to work in a stressful environment and handle difficult situations and dissatisfied customers with tact and diplomacy.
Ability to enter information using a keyboard continuously throughout the work period.
Ability to review a computer monitor continuously throughout the work period.
Ability to read and analyze reports and financial information.
Ability to lift 25 pounds on occasion.
Willingness to work overtime and weekends as required.
Ability to travel to other facilities as needed.
Ability to work in the office as required.

Nice To Haves

Basic spreadsheet knowledge.
Experience as an Accounts Receivable Representative I.

Responsibilities

Perform research and account reconstruction; provide details on ledger entries and audit questions, and assist with internal and external audits.
Assist A/R Management in training and guiding Accounts Receivable Coordinator I employees in skill and procedure development.
Review approval levels and clear overpayments or credits from accounts receivable for customer refunds.
Reconcile A/R reports and the Accounts Payable MVD report at month end.
Perform miscellaneous debit and credit write-offs within authority levels maintained in Financial Services document controls.
Maintain the rework report and notify A/R Management of error types and associated user IDs.
Post and balance manual invoices and credits related to new acquisitions, coordinating with general accounting to reconcile transactions.
Process return items, charge-backs, and bank corrections, and notify the appropriate department.
Balance or perform weekly sweeps of subsidiary accounts and notify individual locations of invoices and credits billed to their accounts.
Develop knowledge of the general ledger and learn to reconcile accounts receivable with the general ledger.
Reconcile bank accounts and perform a daily cash tie-in among A/R, the general ledger, and Shaw and subsidiary bank accounts.
Establish and maintain constructive relationships with other departments and areas of the company.
Assist with verifying, balancing, and distributing workload to A/R coordinators as needed.
Post and reconcile bad debt write-offs, recovery payments, collection expenses, and fees related to bad debt accounts.
Add new accounts and reinstate inactive or deactivate accounts in the customer master as needed.
Provide input and participate in testing, coaching, and training for new system developments.
Set up installment notes as directed by management.
Communicate with and assist customers with issues regarding the Pay-on-line process.
Maintain a daily chart of currency exchange rates and compile monthly reports for distribution.
Communicate professionally and courteously while assisting internal and external customers.
Participate in or lead special projects or committees as directed.
Report unusual or significant contacts or conflicts with internal and external customers.
Take courses as necessary to develop required office productivity software skills and participate in standard Financial Services Department training.
Follow Corporate Safety rules and regulations and safety guidelines, and comply with the Confidentiality Agreement and Standards of Ethical Conduct Agreement.