Accounts Receivable Representative I

AmTrust Financial Services, Inc.•Cleveland, OH

6d•$19 - $22•Hybrid

About The Position

The Accounts Receivable Representative processes accounting policy functions, responds to questions by phone or chat, and supports internal and external customers. The role provides resolutions by applying company policies and product knowledge and making quick, accurate decisions. It serves as a customer-facing connection to AmTrust Financial, helping business owners manage their insurance needs. The position also contributes to an inclusive team culture and works to meet customer satisfaction and performance targets.

Requirements

At least 1 year of experience in a payment receivable role.
Excellent attention to detail, accuracy, and communication skills.
Time management skills.
Ability to tailor communication and style to different audiences.
Resourcefulness and flexibility.
Ability to self-manage and work independently in a dynamic, constantly changing environment.

Nice To Haves

Insurance industry experience.

Responsibilities

Build product expertise to respond to customer requests.
Contribute to an inclusive team culture and team success.
Manage premium accounting functions, including receivables, reconciliations, payment plans, and disputes.
Manage inbound and outbound communications promptly.
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Meet individual and team qualitative and quantitative targets.
Maintain customer satisfaction ratings according to company criteria.
Communicate effectively during inbound and outbound calls.