Accounts Receivable Representative I

AmTrust Financial Services • Cleveland, OH

5d • Hybrid

About The Position

The Accounts Receivable Representative processes accounting policy functions, responds to customer questions by phone or chat, and supports internal and external customers. The role provides resolutions using company policies and product knowledge while making quick, accurate decisions. The representative serves as a professional point of contact for AmTrust Financial and helps business owners manage their insurance needs.

Requirements

• At least 1 year of experience in a payment receivable role.
• Excellent attention to detail and accuracy.
• Strong communication skills.
• Time management skills.
• Ability to tailor communication and style to different audiences.
• Resourcefulness and flexibility.
• Ability to self-manage and work independently in a dynamic, constantly changing environment.

Nice To Haves

• Insurance industry experience.

Responsibilities

• Develop product expertise to address customer requests.
• Support an inclusive team culture and team success.
• Manage premium accounting functions, including receivables, reconciliations, payment plans, and disputes.
• Handle inbound and outbound communications promptly.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Meet personal and team qualitative and quantitative targets.
• Maintain customer satisfaction ratings according to criteria set by the company.
• Communicate effectively during inbound and outbound calls.

Benefits

• Medical and dental plans.
• Life insurance, including eligible spouses and children.
• Health care flexible spending account.
• Dependent care flexible spending account.
• 401(k) savings plan.
• Paid time off.
• Competitive compensation package.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed