Accounts Receivable Rep

Memorial Hospital of Boscobel•Onalaska, WI

6d•Hybrid

About The Position

Emplify Health is seeking a compassionate, detail-oriented Accounts Receivable Rep to help patients resolve billing issues and navigate billing and insurance questions. The role audits guarantor accounts, handles inbound and outbound calls, assists with payment plans, processes payments, and shares information about charity and financial assistance programs. The position is based in Onalaska and is eligible for remote work after on-site training. It is full-time, 40 hours per week, with a Monday through Friday schedule between 7:30 a.m. and 5:30 p.m.

Requirements

High school diploma or equivalency.
At least 1 year of work experience; experience in a medical facility, insurance company, or office setting is preferred.
Strong communication, customer service, and computer skills.

Nice To Haves

Background in healthcare.

Responsibilities

Answer calls and resolve customer issues and patient inquiries about accounts, charges, and procedures through effective communication.
Educate patients about financial responsibilities, payment arrangements, insurance processing, and self-pay balances.
Document actions taken on patient accounts in the billing system and review accounts for discrepancies.
Verify demographic and insurance information while complying with patient privacy laws, including HIPAA.
Provide information about financial assistance programs and recommend improvements based on observed trends and issues.
Conduct audits of guarantor accounts to resolve billing issues.
Assist with payment plans and process payments.
Manage inbound and outbound calls.