Accounts Receivable Operations Manager

Quadax, Inc.•Middleburg Heights, OH

20d•$60,000 - $65,000•Hybrid

About The Position

The Accounts Receivable Operations Manager oversees the work and performance of onshore and offshore accounts receivable specialists, including quality, productivity, training, and adherence to client expectations. The role manages month-end closing procedures, reconciles receipts to bank records, analyzes account balances and aging issues, and ensures client turnaround-time service-level agreements are met. The manager develops and maintains procedures, project plans, and trackers; evaluates staffing and utilization; identifies process improvements and potential RPA opportunities; and collaborates with clients, leadership, and internal stakeholders. The position also supervises staff, including hiring, coaching, performance reviews, scheduling, and training, and oversees department-specific projects. The position is office-based five days per week during the first three months of training, then follows a hybrid schedule of three days in the office and two days remote each week. Salary range: $60,000–$65,000.

Requirements

Accounts receivable background is strongly preferred.
Previous experience with payment posting at a revenue cycle management company is strongly preferred.
A two- or four-year degree in business or a related field, or equivalent management experience.
Ability to collaborate effectively with diverse groups of people around the globe.
Ability to multitask and work in a fast-paced environment.
Excellent written and verbal communication skills.
Effective communication skills and a positive attitude.
Proficiency with Microsoft Excel and Word.
Ability to maintain confidentiality.

Nice To Haves

Previous experience working with healthcare claims and claims billing software, and familiarity with medical records documents.
Previous experience working with offshore vendors.

Responsibilities

Oversee the quality and quantity of work completed by onshore and offshore accounts receivable specialists.
Review audit reports, develop action plans with measurable results, communicate results to team members, and report actions needed to improve performance.
Oversee month-end closing procedures, meet deadlines, reconcile monthly receipts to bank records, and manage other client-designated expectations.
Analyze client accounts receivable balances and details, and research balance fluctuations and aging issues.
Manage client turnaround-time SLAs and work with teams to improve efficiency.
Ensure staff are adequately trained and develop and implement SOPs as needed.
Build rapport with global and domestic teams, develop cultural knowledge, and help keep teams motivated.
Develop and maintain project plans and trackers for functions assigned to global staff, with proactive communication and follow-up.
Review weekly volume and utilization reports and recommend staffing increases or decreases to leadership.
Analyze process flows, streamline procedures, improve departmental efficiency, and recommend RPA opportunities.
Help manage internal change and collaborate with stakeholders on improvement opportunities.
Participate in client meetings to resolve issues and implement new client initiatives.
Supervise staff in accordance with company policies and procedures.
Conduct interviews, hire staff, and provide employee training.
Coach staff to improve performance, including preparing Coaching Performance Plans.
Establish employee goals, conduct periodic performance reviews, and recommend salary adjustments based on performance.
Maintain staff schedules, including work assignments and rotations, training, vacations, breaks, overtime assignments, and coverage for absent employees.
Schedule and conduct department meetings to review client issues and initiatives, departmental quality and productivity metrics, and other departmental topics.
Oversee projects specific to the department or division.
Perform other duties as assigned.