Accounts Receivable Manager

Electrolux•Charlotte, NC

2d•Hybrid

About The Position

The Accounts Receivable Manager leads the Accounts Receivable operations for Major Appliances across the U.S. and Canada, including Collections, Deductions Management, and supports Cash Application, and dispute resolution activities. This role is responsible for driving operational performance, improving cash flow and NOWC, minimizing aged receivables and deductions, and ensuring exceptional service to both internal and external customers. The role is accountable for managing key performance indicators including DSO, past due balances, deduction aging, collection effectiveness, and dispute resolution performance. The ideal candidate is a hands-on professional with strong analytical, relationship management, and problem-solving skills who can balance operational execution with continuous improvement initiatives. This position serves as a key escalation point for customer issues, drives process improvements, and promotes a strong business partnering mindset across the organization.

Requirements

Strong knowledge of Accounts Receivable, Collections, Deductions Management, Cash Application, and Order-to-Cash processes.
Ability to analyze financial and operational data and provide actionable recommendations.
Ability to influence and build relationships across multiple levels of the organization.
Excellent negotiation, conflict resolution, and customer service skills.
Strong problem-solving and root-cause analysis capabilities.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Strong business acumen and understanding of customer relationships.
Continuous improvement mindset with the ability to implement process enhancements.
Strong verbal and written communication skills.
Advanced Microsoft Excel, PowerPoint, and ERP system proficiency.
Experience with SAP and HighRadius preferred.
Commitment to ethics, integrity, and strong internal controls.
Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
5+ years of progressive experience in Accounts Receivable, Collections, Credit, or Order-to-Cash functions.
2+ years of leadership or supervisory experience.
Experience working in a Shared Services or Global Business Services environment.
Strong analytical and process improvement experience.
Advanced Excel skills including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
Experience interacting with Sales, Finance, and large customer accounts.
Proven ability to lead teams and drive results through collaboration and accountability.

Nice To Haves

Experience with SAP and HighRadius preferred.

Responsibilities

Lead Accounts Receivable activities for Major Appliances across the U.S. and Canada, including Collections, Deductions Management, and support to Cash Application process.
Manage daily AR operations to ensure timely collection of receivables and resolution of customer disputes.
Partner with GFSS teams or BPO to ensure collection, deduction, and cash application activities are executed effectively and in accordance with service level expectations.
Serve as the primary escalation point for complex customer issues, collection challenges, and deduction disputes.
Monitor customer payment behavior and implement strategies to improve collection performance and reduce aging.
Continually review collection practices and processes to improve working capital performance and reduce delinquent accounts.
Manage and oversee large, complex customer accounts to ensure timely payment, proper deduction handling, and dispute resolution.
Analyze past due accounts and coordinate collection efforts through customer communication and cross-functional collaboration.
Review customer accounts for skipped, short-paid, disputed, or misapplied payments and drive timely resolution.
Review and manage orders on credit hold and coordinate with Credit, Sales, Billing, and Customer Service teams to support timely order releases within delegated authority.
Ensure customer accounts are reconciled and maintained in compliance with company controls and policies.
Develop strong relationships with but not limited to Sales, Commercial Finance, Credit, Logistics, Operations, Accounting, Pricing, Returns, and Customer Service teams.
Proactively communicate risks related to past due balances, deductions, disputes, and order blocks.
Partner with Sales and Commercial teams to resolve customer concerns while balancing risk management and business objectives.
Support initiatives that improve customer experience and strengthen the overall Order-to-Cash process.
Promote collaboration and accountability across all stakeholders involved in receivables management.
Monitor and drive performance against key AR metrics, including: DSO, Past Due Accounts, Deduction Aging, Collection Effectiveness, Dispute Resolution Cycle Time, Cash Application Accuracy.
Conduct regular aging reviews and establish action plans to address collection and deduction challenges.
Identify process improvement opportunities and lead initiatives to enhance efficiency, controls, and customer experience.
Utilize HighRadius, SAP, and other systems to improve collections performance and account visibility.
Support implementation of best practices aligned with Global Process Owners (GPO) and Shared Services organizations.
Lead or participate in special projects and cross-functional initiatives as needed.
Ensure compliance with company policies, internal controls, customer contractual terms, and delegated authority requirements.
Support internal and external audits and provide necessary documentation and analysis.
Maintain a strong control environment that safeguards company assets and minimizes bad debt exposure.
Ensure proper documentation and resolution of customer disputes, deductions, and collection activities.
Coordinate and facilitate monthly Accounts Receivable review meetings with Sales, Finance, and business leadership teams.
Monitor team performance metrics and provide operational insights and recommendations to leadership.
Execute and oversee month-end AR close activities, including CLOCO responsibilities, as applicable.
Analyze receivable trends and develop action plans to improve overall AR health and performance.