Accounts Receivable & Collections Officer | WFH/Dayshift

Twoconnect

13h • Remote

About The Position

Twoconnect is seeking an experienced Accounts Receivable & Collections Officer to join a growing finance team in the wholesale and distribution industry. The role manages debtor accounts, payment allocations, customer account reconciliations, and proactive follow-up of overdue balances through outbound calls to retail and trade customers. The successful candidate will be organised, confident discussing payments, and experienced in accounts receivable and credit control, with the flexibility to provide broader finance support when needed.

This position is work from home, Monday to Friday, with weekends off. Twoconnect connects Filipino professionals with established companies in Australia and other international markets and offers competitive pay and benefits, additional entitlements, and structured career development. The company describes its culture as supportive and inclusive, with a focus on employee stability, growth, and well-being.

Requirements

• Minimum 3 years of experience in accounts receivable, credit control, collections, or a similar finance role.
• Demonstrated experience managing debtor accounts and following up overdue balances.
• Confidence making outbound customer calls and discussing outstanding payments.
• A confident, mature, and professional approach to collections, including managing difficult payment conversations constructively.
• Strong written and verbal communication skills.
• Experience allocating customer receipts and reconciling customer accounts.
• Strong attention to detail and accuracy in maintaining financial and customer records.
• Strong organisational and time-management skills, including managing follow-ups, deadlines, and competing priorities.
• A proactive and persistent approach to debtor follow-up and cash collection.
• Ability to work independently while contributing effectively within a small finance team.
• Strong Microsoft Excel and general Microsoft Office skills.
• Experience using an ERP or accounting system.

Nice To Haves

• Experience using Microsoft Dynamics Business Central.
• Experience managing customer payment terms, payment arrangements, or credit control processes.
• Experience in wholesale, distribution, supply chain, or industrial products environments.
• Broader finance administration experience and flexibility to support other finance functions when required.

Responsibilities

• Process and maintain accounts receivable transactions and customer account records accurately and on time.
• Allocate incoming payments against customer accounts and invoices.
• Reconcile customer accounts and investigate discrepancies, unapplied payments, and outstanding items.
• Monitor accounts against agreed payment terms, prioritise overdue balances for follow-up, and maintain debtor ageing records.
• Make proactive outbound collection calls to retail and trade customers about overdue balances, payment commitments, and payment options.
• Communicate professionally with customers about outstanding invoices and payment arrangements.
• Follow up promised payments and record collection activity and agreed actions.
• Issue customer statements, invoices, and other account documentation as required.
• Respond to customer account, invoice, and payment queries and help resolve discrepancies promptly.
• Escalate aged, disputed, or higher-risk accounts where appropriate.
• Maintain customer account terms, payment arrangements, and related information accurately.
• Assist with month-end accounts receivable reconciliations and reporting.
• Collaborate with Sales, Operations, Purchasing, and Finance to resolve customer account and payment issues.
• Provide broader finance and administrative support during leave, sickness, busy periods, and changing team priorities.
• Identify recurring issues and suggest practical improvements to accounts receivable and collection processes.
• Perform other position-level duties as they arise.

Benefits

• Work from home Monday to Friday, with weekends off.
• HMO with 2 free dependents and medical reimbursements.
• Government-mandated benefits.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Company outings, team activities, and wellness sessions.
• Supportive, inclusive culture.
• Dedicated managers focused on employee growth and success.
• Competitive pay and benefits, additional entitlements, and structured career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed