Accounts Receivable Collections Coordinator (100% Remote)

Employbridge•,

7d•Remote

About The Position

The Accounts Receivable Specialist manages a large portfolio of customer accounts to minimize outstanding receivables and optimize cash collections. The position inherits a high-revenue portfolio of approximately 300 or more customer accounts, including national accounts with hundreds of locations. The portfolio includes more than $2 million in past-due balances and approximately $2 million in active receivables. The role partners with customers and internal teams to resolve payment issues, investigate account discrepancies, and ensure timely resolution of outstanding balances. It involves reviewing aging reports, prioritizing collections, resolving disputes and payment barriers, applying remittances, managing ServiceNow tickets, maintaining account documentation, and reporting on portfolio performance. The position is 100% remote and requires strong commercial collections experience, analytical and communication skills, and the ability to manage a high-volume workload independently.

Requirements

At least 5 years of Accounts Receivable and commercial collections experience.
Strong B2B collections background.
Experience managing large customer portfolios.
Experience reviewing and working with AR aging reports.
Experience resolving invoice disputes, billing discrepancies, deductions, and payment delays.
Ability to work independently in a high-volume environment.
Excellent written and verbal communication skills.
Advanced Excel skills, including Pivot Tables, VLOOKUP, XLOOKUP, data analysis, and reporting.
Experience with ERP systems such as Oracle, SAP, or comparable systems.
Experience with collections or account management systems.
Strong analytical and problem-solving skills.
Ability to prioritize competing demands and manage a high-volume workload.
Proven ability to drive collections and reduce aged receivables.
Strong customer service orientation, organizational skills, follow-up skills, and documentation skills.
Ability to build relationships internally and externally, present account status and collection strategies to leadership, and work cross-functionally to resolve complex issues.

Nice To Haves

Lawson ERP experience preferred.
Radius experience preferred.
ServiceNow experience preferred.
Associate degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent education, training, and relevant experience will be considered.
Experience managing enterprise or national accounts is highly preferred.
Experience owning large-dollar AR portfolios.
A strong partnership mindset and team-oriented approach.

Responsibilities

Review accounts receivable aging reports and prioritize collection efforts based on account risk, outstanding balances, payment history, and collection trends.
Manage a portfolio of more than 300 customer accounts.
Drive collection activities on more than $2 million in past-due balances.
Investigate and resolve payment delays, billing disputes, invoice discrepancies, deductions, short payments, unapplied cash, and timecard issues.
Partner with internal teams to identify and resolve barriers preventing payment.
Communicate directly with customers and internal stakeholders to resolve billing and collection issues.
Review and accurately apply remittances.
Manage and respond to ServiceNow tickets while supporting team queues.
Prepare and maintain reports on delinquent accounts, collection activities, payment trends, dispute status, and portfolio performance.
Collaborate with Operations, Billing, Sales, Finance, and other cross-functional teams to resolve account issues.
Escalate issues when necessary and communicate account status, timelines, and collection strategies.
Maintain accurate account records and collection notes.
Build and maintain positive customer relationships while balancing effective collections with customer service.