Accounts Receivable & Billing Specialist

Loman AI•Austin, TX

6h•Hybrid

About The Position

Loman is hiring an Accounts Receivable & Billing Specialist to own collections, billing operations, failed-payment recovery, subscription changes, customer support issues surfaced during calls, expansion handoffs, and AR reporting. This is a phone-first, revenue-facing role based in Austin, Texas, with a hybrid work arrangement. The specialist will spend most of the day speaking with restaurant owners and general managers, including making daily outbound calls to collect past-due balances. The role is an early opportunity to build Loman’s collections and billing playbook. The specialist is accountable for the accuracy of invoices and subscription changes, the effectiveness of the dunning cadence, reducing DSO, keeping 90+ day receivables near zero, and maintaining accurate account records in HubSpot. They will also prepare weekly AR reporting covering DSO, aging, recovered revenue, and failed-payment saves, and pass expansion signals to Customer Success or Sales. Success in the first 30 days means understanding the ledger and past-due accounts, running daily call blocks, and keeping HubSpot accurate. By 60 days, the dunning process should be consistent, failed payments should be recovered promptly, subscription changes processed the same day, and the weekly AR report should be trusted by leadership. By 90 days, DSO should be trending down, 90+ day receivables should be near zero, and the specialist should have documented a collections playbook that could help onboard a future hire.

Requirements

At least 2 years of experience in accounts receivable, collections, billing operations, or another revenue-facing role at a SaaS or technology company.
Genuine comfort with and enjoyment of high-volume outbound phone calling.
A track record of collections results, such as reducing DSO, clearing aging receivables, or recovering failed payments.
Commercial judgment and negotiation skills, including being firm about balances while remaining warm with customers and distinguishing inability to pay from unwillingness to pay.
Strong organizational skills to manage hundreds of open invoices, follow-ups, and promises to pay without missing items.
Strong written communication skills for dunning emails, payment plans, and escalations.
Fluency with HubSpot or a comparable CRM, and ability to learn billing and subscription tools quickly.
Bias for action and resilience when handling challenging collections calls.

Nice To Haves

Medical experience.
Revenue Operations exposure, including reporting, CRM hygiene, or process design.
Experience using AI tools to automate repetitive work.
Multilingual ability; Spanish is a particular plus.

Responsibilities

Own end-to-end collections for all open and past-due invoices.
Make daily outbound calls to past-due customers and follow up on payment commitments.
Run the dunning cadence, including timed reminders, calls, and escalations; report DSO weekly.
Keep 90+ day receivables at or near zero.
Ensure invoices are accurate, including plans, locations, add-ons, proration, and credits.
Recover failed payments promptly through retries, payment-method updates, and customer contact to prevent involuntary churn.
Process upgrades, downgrades, plan changes, new locations, and cancellations the same day, ensuring changes appear correctly on the next invoice.
Resolve small customer support issues during collections calls and log and route larger issues with context.
Identify customer expansion opportunities and hand them to Customer Success or Sales the same day.
Own the weekly AR report, including DSO, aging, recovered revenue, and failed-payment saves.
Maintain accurate balances, payment statuses, billing contacts, and call notes in HubSpot.
Document the collections playbook.