Accounts Receivable Associate

GFL Environmental Inc.•Sugar Land, TX

12d

About The Position

The Accounts Receivable Associate performs accounts receivable functions by reviewing amounts owed to the company by customers and clients while providing timely responses and excellent service to internal and external customers. The role analyzes and reconciles accounts, manages collections, researches outstanding issues, and maintains detailed information on delinquent accounts. It also involves tracking unapplied cash and credit balances, reporting collection accounts and issues, and meeting collection goals.

Requirements

At least 3 years of experience in accounts receivable or a related field; the posting also lists 3–5 years of experience in commercial collections, accounts receivable, and customer service.
Strong Excel skills and comfort working with data from multiple systems.
Clear, professional written and verbal communication.
Working knowledge of Google Mail, Word, and Excel.
Knowledge of Great Plains, Basis, and OMS software systems, and billing portals such as Coupa, Ariba, SAP, Smart Gep, and Track Invoice.
Excellent customer service and phone skills.
Ability to resolve customer complaints and questions.
Close attention to detail and good organizational skills.
Good interpersonal skills.
Associate's degree from a two-year college or technical school, or an equivalent combination of education and experience.

Responsibilities

Analyze and reconcile accounts monthly and resolve outstanding issues.
Manage and execute the accounts collection process as approved by management, including making phone calls or mailing letters.
Escalate unresolved issues to the team lead or collections manager as needed.
Report outstanding collection accounts and issues to the collections manager weekly.
Maintain detailed customer information on delinquent accounts, including contact information.
Meet or exceed objectives and collection goals.
Analyze and maintain unapplied cash and credit balances with cash applications.
Conduct customer account reconciliation and research unresolved accounts.
Comply with applicable federal, state/provincial, and local laws, regulations, and ordinances.
Follow company policies, procedures, and directives from supervisors and managers.
Perform other duties and responsibilities as required or requested by management.