Accounts Receivable Associate

GFL Environmental•Sugar Land, TX

11d

About The Position

The Accounts Receivable Associate performs accounts receivable functions by reviewing amounts owed to the company and providing timely responses and excellent service to internal and external customers. The role analyzes and reconciles customer accounts, manages collections, researches unresolved account issues, and maintains detailed records of delinquent accounts. The associate reports outstanding collection accounts and issues to the collections manager and escalates unresolved matters to a team lead or collections manager as needed. The position also involves analyzing unapplied cash and credit balances with cash applications, meeting collection objectives, and following applicable laws, company policies, procedures, and management directives. Other duties may be assigned or requested by management.

Requirements

At least 3 years of experience in accounts receivable or a related field; the posting also specifies 3–5 years of experience in commercial collections, accounts receivable, and customer service.
Strong Excel skills and comfort working with data from multiple systems.
Clear, professional written and verbal communication.
Associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience.
Working knowledge of Google Mail, Word, and Excel.
Knowledge of Great Plains, Basis, and OMS software systems, and billing portals such as Coupa, Ariba, SAP, Smart Gep, and Track Invoice.
Excellent customer service and phone skills.
Ability to resolve customer complaints and questions.
Close attention to detail and good organizational skills.
Good interpersonal skills.
Valid work authorization in the country where the job is located; visa sponsorship is not provided.

Responsibilities

Analyze and reconcile accounts monthly and resolve outstanding issues.
Manage and execute the accounts collection process as approved by management, including making phone calls and mailing letters.
Escalate unresolved issues to a team lead or collections manager as needed.
Report outstanding collection accounts and issues to the collections manager weekly.
Maintain detailed customer information on delinquent accounts, including contact information.
Meet or exceed objectives and collection goals.
Analyze and maintain unapplied cash and credit balances with cash applications.
Reconcile customer accounts and research unresolved accounts.
Conform to applicable federal, state or provincial, and local laws, regulations, and ordinances.
Follow company policies, procedures, and directives from supervisors and managers.
Perform other duties and responsibilities as required or requested by management.