Accounts Receivable Associate
About The Position
Alteva RCM is seeking an Accounts Receivable Associate to support healthcare providers through revenue cycle management. The role handles insurance follow-up and collections, manages assigned accounts through resolution, and works with internal teams and external stakeholders to support revenue cycle performance. The associate is expected to comply with payer regulations, company policies, HIPAA requirements, and applicable healthcare laws while meeting established productivity and quality expectations. Complex or unresolved issues are escalated to Senior Associates or Team Leads.
Requirements
- High school diploma or equivalent required.
- 0–2 years of experience in physician collections, A/R follow-up, and denial management.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Strong communication and interpersonal skills.
- In-depth knowledge of HIPAA regulations and healthcare privacy laws, with strict compliance.
- Exceptional attention to detail and organizational skills.
- Ability to work independently while contributing to a team-oriented environment.
- Demonstrated problem-solving skills and a proactive, solution-driven approach.
Nice To Haves
- Associate’s or bachelor’s degree.
- Experience with reporting and data analysis tools.
Responsibilities
- Conduct insurance follow-up and collections, including account resolution and payer communications, and use payer portals and systems to keep accounts progressing appropriately.
- Work assigned accounts through resolution, including basic denials and appeals.
- Manage a portfolio of accounts under guidance.
- Comply with payer regulations, company policies, and applicable healthcare laws.
- Partner with internal teams and external stakeholders to optimize revenue cycle performance.
- Follow departmental best practices and processes.
- Identify and document denial reasons.
- Maintain accurate and detailed account notes.
- Meet daily productivity and quality expectations.
- Escalate complex or unresolved issues to Senior Associates or Team Leads.
- Meet or exceed A/R resolution targets, productivity benchmarks, and quality and accuracy standards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee assistance plan
- Paid family leave
- Short-term disability insurance
- Life insurance
- 401(k) plan with employer match
- Flexible spending accounts
- Employee discount program
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
