Accounts Receivable Associate

Sorren, Inc.•Lincoln, NE

11d•Remote

About The Position

The Accounts Receivable Associate is responsible for collecting outstanding accounts receivable and resolving past-due client balances. The role focuses exclusively on accounts receivable collections, proactively contacting clients by phone and email to secure payment, resolve disputes, and reduce aging balances. The ideal candidate is persistent, organized, and comfortable managing a high-volume portfolio of accounts in a structured, remote environment. The role monitors client balances and aging reports, prioritizes collection outreach, tracks promises to pay, records and reconciles incoming payments across multiple systems, and keeps collection records accurate and current. It also involves outbound calls and written correspondence, negotiating payment arrangements within assigned authority, responding to client questions, investigating billing disputes, and escalating complex or high-risk matters. The associate prepares collections updates and activity reports, supports month-end close by ensuring assigned accounts are current and documented, identifies process improvements, and follows standardized procedures, escalation paths, and internal controls. Team members are expected to contribute through strong relationships, communication, quality service, operational excellence, innovation, and growth.

Requirements

1–3 years of experience in accounts receivable collections.
Demonstrated experience making outbound collection calls and managing a past-due account portfolio.
Strong phone presence and confidence.
Professional negotiation and communication skills.
Working knowledge of aging schedules, payment terms, and collections best practices.
Excellent written communication skills for client email correspondence.
Ability to work independently in a structured, remote environment while meeting collection targets and deadlines.

Responsibilities

Monitor client account balances and aging reports daily to identify accounts requiring collection action.
Prioritize outreach based on balance age, dollar amount, and risk level.
Track promises to pay and promptly follow up on missed commitments.
Record and reconcile incoming client payments across multiple systems, keeping balance and aging reports accurate and current.
Maintain accurate, up-to-date collection status records for assigned accounts.
Make outbound phone calls to clients with past-due balances to secure payment commitments and resolve delinquent accounts.
Send collections emails and written correspondence using approved templates and escalation guidelines.
Maintain a disciplined cadence of calls and emails across an assigned portfolio of past-due accounts.
Negotiate payment arrangements and short-term payment plans within assigned authority levels.
Document calls, emails, and client interactions in the A/R system with clear, timely notes.
Respond to client inquiries about balances due, payment status, and payment history.
Investigate and resolve billing disputes that delay payment, coordinating with internal teams as needed.
Escalate complex disputes, non-responsive accounts, and high-risk balances to leadership in a timely manner.
Prepare regular collections status updates, aging summaries, and call/email activity reports for leadership.
Support month-end close by ensuring assigned accounts are current and properly documented.
Identify recurring collection obstacles or process inefficiencies and recommend improvements.
Follow standardized collections procedures, escalation paths, and internal controls.

Benefits

Generous paid time off.
Comprehensive medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement savings plan.
Paid holidays, including a firmwide winter break from December 24 through January 1.
Paid parental leave available after one year of service.
Mentorship and career development programs.
CPA exam support.
Firm-sponsored events and team activities.
Celebrations for milestones such as the end of busy season and the holidays.