Accounts Receivable Associate
About The Position
The Accounts Receivable Associate manages a portfolio of customer accounts and drives timely collection of outstanding balances through proactive follow-up, account analysis, and collaboration across teams. The role calls for strong communication skills, attention to detail, and effective management of aging receivables while maintaining positive customer relationships. The associate takes ownership of the portfolio by prioritizing accounts according to risk and exposure, resolving issues with internal partners, and escalating accounts as appropriate while following company standards and timelines. Interstate Waste Services provides solid waste, recycling, and environmental services to industrial, medical, commercial, and residential customers in the greater New York, New Jersey, and Connecticut markets, and operates a rail-served landfill in Ohio. Founded in 1998, the company has grown through acquisitions and combines the resources of a large company with the values and care of a family-run business.
Requirements
- 1–3 years of experience in accounts receivable, bookkeeping, finance, or a related role.
- Strong communication, negotiation, and follow-up skills.
- Ability to prioritize and effectively manage a high-volume portfolio.
- Strong problem-solving skills and ability to identify issues and drive resolution.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Excel.
- Ability to work independently and collaboratively across teams.
- Strong organizational and documentation skills, with accountability and follow-through.
Nice To Haves
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent work experience will be considered.
- Experience with accounting or ERP systems such as NetSuite or SAP, or AR platforms such as Billtrust, HighRadius, or Versapay.
Responsibilities
- Review aging reports, prioritize accounts, and take action to reduce delinquency and overall exposure.
- Manage a portfolio of customer accounts and conduct consistent, proactive collection outreach by phone and email.
- Investigate and resolve account discrepancies, including short payments, unapplied cash, disputes, and billing issues.
- Partner with Sales, Billing, Cash Applications, and Customer Service teams to resolve account issues and drive payment.
- Provide customers with statements, invoice copies, and supporting documentation as needed.
- Assist customers with payment solutions, including payment plans, autopay enrollment, and customer portal usage.
- Monitor accounts for credit risk and take ownership of escalation actions, including engaging Sales for support and recommending credit holds or third-party referrals to AR leadership.
- Maintain clear, accurate, and timely documentation of collection activity within the AR system.
- Comply with company policies, procedures, and documentation standards related to accounts receivable and collections.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
