Accounts Payable Vendor Relations Coordinator

TJX • Marlborough, MA

5d

About The Position

The Accounts Payable Vendor Relations Coordinator handles merchandise vendor inquiries and disputes related to payments and deductions in a call center environment. The position researches receiving and payment issues associated with vendor disputes, takes appropriate action or recommends resolutions, and provides timely, courteous service to vendors while maintaining buyers’ bargaining position. The coordinator works with Merchants, Management, and internal and external partners to resolve issues, and obtains necessary approvals for payback transactions and special deals.

Requirements

• At least 1 year of customer service experience.
• Strong written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Good organizational skills.
• Good follow-through skills.
• Strong PC skills.

Nice To Haves

• Call center experience.

Responsibilities

• Handle merchandise vendor inquiries and disputes related to payments and deductions in a timely and accurate manner.
• Research receiving and payment issues related to vendor disputes and take appropriate action or recommend resolutions.
• Recommend vendor dispute resolutions to Management and Merchants.
• Assist merchandise vendors with payment inquiries and issues.
• Provide timely verbal and written communication to vendors.
• Accurately track vendors’ call history in the Call Tracking System.
• Follow up on inquiries and correspondence until vendor issues are resolved.
• Obtain required approvals from Merchandising and Finance Management for payback transactions.
• Work with internal and external partners to resolve disputes.
• Prepare and review vendor account analyses with Merchants to resolve vendor issues.
• Handle special deals and anticipation and obtain approvals in accordance with the Corporate Approval Authority Schedule.

Benefits

• Associate discount
• 401(k) match
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short- and long-term disability
• Paid holidays, vacation, sick, bereavement, and parental leave
• Employee assistance program (EAP)
• Management incentive programs
• Auto and home insurance discounts
• Tuition reimbursement
• Scholarship program
• Adoption and surrogacy assistance
• Smoking cessation support
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed