Accounts Payable Vendor Relations Coordinator

The TJX Companies, Inc.•Marlborough, MA

7d•$20 - $26

About The Position

The A/P Vendor Relations Coordinator handles merchandise vendor inquiries and disputes related to payments and deductions in a call center environment. The role researches receiving and payment issues related to vendor disputes, takes appropriate action, and/or recommends dispute resolution. The coordinator works with vendors, Merchants, Management, and internal and external partners to resolve issues, maintain timely communication, and support accurate handling of vendor accounts and transactions.

Requirements

At least 1 year of customer service experience.
Strong written and verbal communication skills.
Strong problem-solving and analytical skills.
Good organizational skills.
Good follow-through skills.
Strong PC skills.

Nice To Haves

Call center experience.

Responsibilities

Research vendor disputes and recommend resolutions to Management and Merchants.
Provide courteous, timely service to vendors while maintaining Buyers' bargaining position.
Assist merchandise vendors with payment inquiries and issues.
Ensure timely verbal and written communication with vendors.
Accurately track vendors' call history in the Call Tracking System.
Follow up on inquiries and correspondence until vendor issues are resolved.
Obtain necessary approvals from Merchandising and Finance Management for payback transactions.
Work with internal and external partners to resolve disputes.
Prepare and review vendor account analyses with Merchants to resolve vendor issues.
Handle special deals and anticipation, and obtain approvals under the Corporate Approval Authority Schedule.