Accounts Administrator

Gregory Poole•Raleigh, NC

About The Position

Administers the established company credit, collection, and customer service policies and procedures for an assigned territory or designated block of customer accounts. This role involves maintaining responsibility for applying credit and collection policies to customer accounts, carrying out the established program for follow-up and collection of accounts receivable, and extending credit to customers in accordance with established policies. The position also requires preparing monthly operating reports, maintaining internal working relationships with other departments, and initiating and maintaining external working relationships with customers and credit information providers. Additionally, there is a training component to coordinate financial merchandising of contract sales and note receivables, which includes introducing contract deals to financial institutions, collecting credit information, negotiating terms, verifying documentation, and managing the post-sale relationship with financial institutions.

Requirements

Two years’ college degree in business administration or the equivalent, including a basic knowledge of economics, finance, accounting, statistics, marketing, credit, management, and research methods with three years’ experience OR high school diploma with five years’ experience.
Three years of diversified credit/collections experience in a lending or distributor organization, with emphasis on statistical and financial aspects and special problems of credit work.
Familiarity with credit investigations, credit sources, analysis of financial statements, preparation of credit reports, credit and collection correspondence.
Some exposure to sales, accounting, and order procedures.
Familiarity with PC software applications including Windows and MS Office.
Ability to absorb and retain details and communicate persuasively and effectively.
Considerate interest and fairness in dealing with people, and emotional stability in handling unpleasant situations with tact and diplomacy.
Ability to analyze problems constructively, to interpret factual information objectively, and to identify essentials.
Constructive imagination for determining appropriate methods of observing, organizing, analyzing, and reporting data.
Resourcefulness in identifying needs, unsatisfactory conditions, and the causes of such conditions.
Ability to write clearly, accurately, and effectively.
Professional appearance, speech, and personal manner.

Responsibilities

Maintains responsibility for applying the company's credit and collection policies, practices, and procedures to the credit requirements of accounts in an assigned territory.
Carries out the established program for the follow-up and collection of accounts receivable, maintaining controls, handling collections, discussing delinquent accounts, calling on customers with sales personnel, referring difficult cases to the Credit Manager, obtaining approval for various financial actions, arranging for forced collections, and representing the company in legal proceedings.
Administers processes and procedures relating to recorded contracts, use of collateral, insurance claims, interest charges, lien instruments, etc.
Takes appropriate action on collection irregularities, adjustments, customer complaints, and inquiries.
Administers collection correspondence sent to assigned accounts.
Extends credit to customers in accordance with established credit policies, practices, and procedures, including analyzing credit requests, investigating customers, reviewing financial statements, making field contacts, evaluating credit risks, discussing questionable applications with the Credit Manager, establishing credit limits, preparing credit instructions, submitting credit recommendations, preparing special credit agreements, supervising order processing for credit approval, handling marginal accounts, and revising existing credit limits.
Prepares and submits monthly operating reports to the Credit Manager on account activity, receivables status, collection experience, and reserve requirements.
Maintains internal working relationships with operating personnel of other departments for information exchange and joint problem-solving.
Initiates and maintains external working relationships with customers and those furnishing credit information or assistance with collections.
Trains to coordinate the financial merchandising of assigned territory contract sales and note receivable, including introducing deals to financial institutions, collecting credit information, negotiating terms, verifying documentation, ensuring collateral insurance, auditing contracts, completing assignment forms, notifying customers of sales, calculating received amounts, verifying funds, and maintaining contact with financial institutions post-sale.