Accounts Administrator

Gregory Poole Equipment Company•Raleigh, NC

About The Position

Administers the established company credit, collection, and customer service policies and procedures for an assigned territory or designated block of customer accounts. This role involves maintaining responsibility for applying credit and collection policies, carrying out the established program for follow-up and collection of accounts receivable, and extending credit to customers in accordance with established credit policies. The position also requires preparing and submitting monthly operating reports, maintaining internal working relationships with other departments, and initiating and maintaining external working relationships with customers and those furnishing credit information. Additionally, there is a training component to coordinate the financial merchandising of assigned territory contract sales and note receivable, which includes introducing contract deals to outside financial institutions, negotiating terms, and managing the contract process from verification to funding.

Requirements

Two years’ college degree in business administration or the equivalent, including a basic knowledge of economics, finance, accounting, statistics, marketing, credit, management, and research methods with three years’ experience OR high school diploma with five years’ experience.
Three years of diversified credit/collections experience in a lending or distributor organization, with emphasis on the statistical and financial aspects and special problems of credit work.
Familiarity with credit investigations, credit sources, analysis of financial statements, preparation of credit reports, credit and collection correspondence.
Some exposure to sales, accounting, and order procedures.
Familiarity with PC software applications including Windows and MS Office.
Ability to absorb and retain details and communicate persuasively and effectively.
Considerate interest and fairness in dealing with people, and emotional stability in handling unpleasant situations with tact and diplomacy.
Ability to analyze problems constructively, to interpret factual information objectively, and to identify essentials.
Constructive imagination for determining appropriate methods of observing, organizing, analyzing, and reporting data.
Resourcefulness in identifying needs, unsatisfactory conditions, and the causes of such conditions.
Ability to write clearly, accurately, and effectively.
Professional appearance, speech, and personal manner.

Responsibilities

Applies company credit and collection policies, practices, and procedures to the credit requirements of accounts in an assigned territory.
Carries out the established program for the follow-up and collection of accounts receivable, including handling collections, discussing delinquent accounts, and referring unusual cases to the Credit Manager.
Obtains approval for acceptance of notes, compromise settlements, partial payments, time extensions, reserve requirements, and charge-offs of uncollectible accounts.
Arranges for forced collections and the filing of suits or bankruptcy claims against assigned accounts.
Represents the company in small claims proceedings, creditors' meetings, and bankruptcy proceedings as delegated.
Administers processes and procedures relating to recorded contracts, use of collateral, insurance claims, interest charges, and lien instruments.
Takes appropriate action on collection irregularities, adjustments, and customer complaints and inquiries.
Administers collection correspondence sent to assigned accounts.
Extends credit to customers in accordance with established credit policies, practices, and procedures.
Analyzes requests for credit and plans investigations.
Investigates and analyzes present and prospective customers, reviewing files, reports, and financial statement analyses.
Makes field contacts and further investigations when necessary.
Evaluates, and approves or rejects, credit risks.
Discusses questionable or special applications for credit with the Credit Manager.
Establishes credit limits on new accounts.
Prepares and issues necessary credit instructions and confirmation letters and makes all credit arrangements.
Submits credit recommendations beyond position authority to the Credit Manager.
Prepares special credit agreements affecting assigned accounts, subject to approval of counsel.
Supervises the processing of customer's orders and contracts for credit approval.
Personally handles all marginal and special problem accounts.
Reviews and revises existing credit limits on accounts.
Administers all clerical functions pertaining to assigned accounts.
Prepares and submits monthly operating reports to the Credit Manager on activity, progress, receivables status, collection experience, and customer reserve requirements.
Maintains internal working relationships with operating personnel of other GPEC departments.
Initiates and maintains external working relationships with customers and those furnishing credit information or assistance with collections.
Trains to coordinate the financial merchandising of assigned territory contract sales and note receivable.
Introduces contract deals to outside financial institutions.
Collects appropriate credit information and account history.
Provides outside financial institutions with credit information, credit history, and contract deal details.
Negotiates with financial institutions the terms and conditions of sale, including structuring the deal and negotiating interest rates.
Orders contract documentation, verifies it with the invoice, and coordinates with sales representatives for customer signatures.
Verifies that contract collateral is properly insured or obtains required insurance information.
Obtains appropriate company signatures on returned contracts, audits contracts for flaws, and forwards them to financial institutions for funding.
Completes assignment forms, assigns UCC's or titles, and maintains the sold note file.
Notifies customers in writing that their contract has been sold.
Calculates the dollar amount to be received from the contract sale, verifies funds received, and coordinates with the Accounting Department for entries.
Maintains contact with outside financial institutions to assist with questions, revisions, or collection matters after the sale.
Maintains strong working relationships with other GPEC departments, customers, and external contacts.