Accounting Representative I

Great American Insurance Company • Richfield, OH

9d • Hybrid

About The Position

National Interstate, a member of Great American Insurance Group, is seeking an Accounting Representative I to join its team. The position is based out of the Richfield, Ohio office and follows a hybrid schedule: employees are expected to work on-site four days per week and may work remotely one day per week. Core in-office days are Tuesday through Thursday, with the fourth day determined by business needs.

The Accounting Representative I performs routine and non-routine clerical and accounting work in accordance with established procedures. The role supports internal and external customers with billing information, account reconciliations, and resolution of billing issues across multiple lines of insurance. It also involves customer phone support, account analysis, payment reconciliation, and coordination with other departments and outside agencies. The employee must comply with applicable regulations and company policies and guidelines.

Requirements

• High school diploma or equivalent.
• Organizational abilities to manage multiple tasks efficiently.
• Developing knowledge of relevant state and federal regulations and company policies and guidelines related to insurance accounting.
• Attention to detail, organizational skills, and problem-solving abilities.
• Developing interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Must be authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

• Associate degree or equivalent experience preferred.

Responsibilities

• Perform routine and non-routine clerical and accounting functions in accordance with procedures.
• Provide billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple lines of insurance.
• Use knowledge of billing and policy applications and processing procedures to handle complex customer inquiries.
• Provide inbound and outbound phone support.
• Follow up on complex delinquent accounts, including communicating with collection agencies and other entities.
• Reconcile payments and receipts with account information.
• Build relationships with other departments and outside agencies to resolve problems through written and verbal communication.
• Prepare account analyses by reviewing customer relationships across one or more billing systems.
• Gather data to compile reports and create ad hoc reports as needed.
• Comply with applicable regulations and company policies and guidelines.
• Perform other duties as assigned.

Benefits

• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees receive paid time off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Competitive benefits packages are offered for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED