Accounting Representative I

Great American Insurance Group•Richfield, OH

11d•Hybrid

About The Position

National Interstate Insurance Company is seeking an Accounting Representative I to perform routine and non-routine clerical and accounting functions in accordance with established procedures. The role supports billing, account reconciliation, payment processing, and resolution of billing issues for internal and external customers across multiple insurance lines. It requires working knowledge of billing and policy applications and procedures to address complex customer inquiries, including inbound and outbound phone support and follow-up on complex delinquent accounts. The position is based in Richfield, Ohio, on a hybrid schedule. Employees are expected to work on-site four days per week, with one remote workday. Core in-office days are Tuesday through Thursday; the fourth on-site day is determined by business needs. The role also involves coordinating with other departments and outside agencies, preparing account analyses, potentially compiling or creating reports, and complying with applicable regulations and company policies.

Requirements

High school diploma or equivalent.
Organizational ability to manage multiple tasks efficiently.
Attention to detail, organizational skills, and problem-solving abilities.
Ability to handle confidential information with discretion.
Authorization to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Associate degree or equivalent experience preferred.
Developing knowledge of relevant state and federal regulations and company policies and guidelines related to insurance accounting.
Developing interpersonal and communication skills.

Responsibilities

Perform routine and non-routine clerical and accounting functions in accordance with procedures.
Provide billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple insurance lines.
Use working knowledge of billing and/or policy applications and processing procedures to handle complex customer inquiries.
Provide inbound and outbound phone support.
Follow up on complex delinquent accounts, including communicating with collection agencies and other entities.
Reconcile payments and receipts with account information.
Build relationships with other departments and outside agencies to resolve problems through written and verbal communication.
Prepare account analyses by reviewing the complete customer relationship across one or more billing systems.
Gather data to compile reports and/or create ad hoc reports as needed.
Comply with applicable regulations, company policies, and guidelines.
Perform other duties as assigned.