Account Supervisor, Client Leadership

dentsu•Chicago, NY

About The Position

Dentsu Creative is seeking a dynamic, enthusiastic Account Supervisor to lead internal client teams and build client relationships across lines of business. The role is suited to a proactive, energetic person who develops healthy, trustworthy team and client relationships, thrives in a lively environment, enjoys learning, prioritizes clear and thorough communication, and is passionate about their team and clients. New York is the listed location; NYC or Chicago is noted as ideal. The Account Supervisor handles most day-to-day client contact and cross-functional team operations. They identify merchandising opportunities and ways to grow accounts and revenue, flag risks and recommend solutions, contribute to or develop scopes of work and business reviews, coordinate cross-department involvement, lead client communications, set expectations, and manage deliverable quality and deadlines. They also develop and present recommendations that encourage business innovation, oversee client budgets and billing, contribute to forecasting, and support team leads. Occasional travel for client meetings may be required.

Requirements

At least 5 years of experience in account management, client services, or project management within marketing or agency environments.
Bachelor’s degree or equivalent experience.
Strong presentation skills and the ability to clearly communicate ideas and recommendations to clients and senior stakeholders.
Ability to tell persuasive stories and work with or present to any client.
In-depth knowledge of the client’s business.
Ability to make judicious decisions for clients, the team, and direct reports.
Collaborative, can-do approach and ability to establish a positive team tone and culture.
Ability to anticipate and proactively address challenges and issues.
Creative thinking skills across varied situations.
Character and integrity.

Nice To Haves

Shopper and/or experiential experience.

Responsibilities

Manage most day-to-day client contact and cross-functional team operations.
Identify appropriate merchandising opportunities and proactively find ways to grow accounts and drive revenue.
Identify risks and recommend proactive solutions to mitigate them.
Contribute to or develop scopes of work, quarterly business reviews, and account reviews.
Oversee cross-department involvement and leverage resources as needed.
Lead most client communications, set expectations, and ensure deliverables meet quality standards and deadlines.
Develop and present recommendations and points of view that drive innovation for the business.
Oversee client budget management and billing, and contribute to forecasting.
Assist team leads as needed.
Motivate cross-functional teams to deliver business-based marketing, strong execution, and client satisfaction.
Bring out the best work and creative from the team and present and sell it to clients.
Build trusted-advisor relationships and maintain in-depth knowledge of the client’s business.
Make judicious decisions for clients, the team, and direct reports; lead by example and help establish team tone and culture.
Anticipate and proactively address challenges and issues.
Stay current on events and trends and identify opportunities to connect brands with relevant cultural moments.
Travel occasionally for client meetings.